Contents
1 Understanding Message Scenarios
- About Message Scenarios
- Message Scenario Notification Workflow
- Overview of a Message Scenario
- Message Scenarios Page
- Message Scenario List Warning Messages
2 Configuring Message Scenarios
- Create a Message Scenario
- Edit a Message Scenario
- Configure a Scenario Step
- Working with Scenario Steps
- Message Sending Interval
3 Understanding Delivery Channels
4 Launch Conditions
- Working with Launch Conditions
- Day Before Launch Condition
- Reminder and Change Notification Launch Conditions
- Launch Conditions Related to Route and Activity Actions
- What escalation message launch conditions are available?
- Manual Launch Condition
- How does the Call Ahead launch condition work
- Inventory-Related Launch Conditions
- Visit-Related Launch Conditions
5 Setting Properties
- What's the Set Property method?
- Cancel Activity Actions
- Unschedule Activity Actions
- Setting Properties Using Agent Message Status
- Status Descriptions for Set_Property Method
6 Message Content
- Message Content Overview
- Placeholders
- Encoding Placeholder Values
- Suppressing Unassigned Variables
- Activity Message Placeholders
- Route Message Placeholders
- Visit Message Placeholders
- Resource Message Placeholders
- Inventory Message Placeholders
- Required Inventory Message Placeholders
- Service Request Message Placeholders
- Message Type Message Placeholders
- User Message Placeholders
- Properties Message Placeholders
- Calendar Message Placeholders
- Date and Time Formatting Patterns
- What are the types of message blocks available in Field Service?
- Examples of message blocks
- Message and inventory block examples
7 Blocking Conditions
- About Blocking Conditions
- Control the Message Flows for Specified Resources by Blocking Conditions
- Blocking Conditions Reference