• Title and Copyright Information
• Get Help
• 1 About This Guide
  • Audience and Scope
  • Related Guides
• 2 Administer Knowledge
  • Administer Knowledge
  • Knowledge Offering
  • Inactive Knowledge Profile Options
  • Import Content from an Existing Knowledge Base
  • Overview of Knowledge Locales
  • Enable Locales
  • Default Preferred Knowledge Locale
  • Why can't I create articles in Knowledge Authoring?
  • Set a Default Preferred Knowledge Locale
  • Enable Article Statuses
  • Define Article Statuses
  • Content Types
  • Create Content Types
  • Change the Article Rating Types
  • Enable and Disable Search Filters in My Knowledge
  • Enable File Attachments
  • Manage Search Content Processing Jobs
  • Enable Intelligent Advisor Interviews in Knowledge Articles
  • Enable File Attachment Content Processing
  • Enable Agents to Send Article Links to Chat Users
• 3 Manage Knowledge Users
  • Manage Knowledge Users
  • Types of Knowledge Users
  • Valid Knowledge Users
  • Types of Knowledge Applications
  • Knowledge Users and Roles
  • What are the predefined knowledge roles?
  • Create a New Authoring Role by Editing a Predefined Role
  • Change Users' Knowledge Roles
  • Predefined User Groups
  • How do I implement user groups in Knowledge?
  • Example: Set Up the Employee User Group
  • How do I assign users to a user group in Knowledge?
• 4 Configure End-User Access to Knowledge
  • Configure Knowledge
  • Configure My Knowledge Page
  • Add Knowledge to HCM Application Pages
  • Guidelines to Add the Knowledge Search Component
  • Add the Knowledge Search Component
  • Configure the Knowledge Search Component
  • Choose the Default Knowledge Tab
  • Configure the Default Search Terms
  • Restrict Knowledge by Product, Category, or Content Type
• 5 Create and Manage Content Collections
  • Overview of Content Collections
  • Before You Begin
  • Create a Collection
  • Define a Collection
  • Describe a Collection
  • Set Up Access to a Collection
  • Complete a Collection
  • Search Can Assign Titles to PDFs
• 6 Manage the Search Dictionary
  • Manage the Search Dictionary
  • Concepts and Synonyms
  • List Concepts
  • Find Concepts
  • How do I add concepts and synonyms?
  • Update Concepts
  • Enable a Disabled Concept
  • Set Scores for Concepts in the Dictionary
  • Enable Search to Add Product Names to the Dictionary Automatically
  • Industry-Specific Search Dictionaries
  • Select an Industry-Specific Search Dictionary
  • Use Good Document Titles
  • Search Can Assign Titles to PDFs
• 7 Analyze Knowledge
  • Knowledge Analytics
  • Knowledge Analytics Terminology
  • Manage Analytics with the BI Administrator Role
  • Responsive Sizing for Knowledge Analytics
  • Manage the BI Catalog Folders
  • Dashboards
  • Access Prebuilt Dashboards
  • Personalize Dashboards
  • Subject Areas
  • Dimensions and Facts
  • How can I Use Subject Areas to Answer Business Questions?
  • Article Real Time Subject Area
  • Article Links Real Time Subject Area
  • Article Category Real Time Subject Area
  • Article Product Real Time Subject Area
  • Article Real Time Rating Subject Area
  • Article Reference Subject Area
  • Article Search Historical
  • Article Search Question Historical Subject Area
  • Article Search Question Tokens Historical Subject Area
  • Article Summary Historical Subject Area
  • Article User Group Real Time Subject Area
  • Create Personalized Reports
  • Create Personalized Analyses
  • Search for Reports and Analyses
  • Share Analytics