Preface

This manual is designed to help you quickly get acquainted with the Oracle Banking Branch Current Account and Savings Account Services. It provides an overview of the module and provides information on using the Current and Savings Account sub-module of Oracle Banking Branch Current Account and Savings Account Services.

• Audience
  
• Conventions
  
• Symbols, Definitions and Abbreviations
  
• List of Topics
  
• Screenshot Disclaimer
  

Audience

This manual is for the Customer Service Representatives (CSRs) and staff in charge of setting up new products in your bank.

Conventions

The following text conventions are used in this document:

Convention	Meaning
boldface	Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
italic	Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
monospace	Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.

Symbols, Definitions and Abbreviations

The following are some of the Symbols you are likely to find in the manual:

Table -1 Symbols

Icons and Buttons	Description
	Edit Icon
	Delete Icon
	Exit Icon
	Search Icon
	Customer Information Icon
	Add Tiles to Dashboard
	Add New Event
	Calender Icon
	Filter
	First
	Last
	Previous
	Next
	Expand
	Collapse
	View
	Modify
	Close
	Bell
	Attachments
	Alert
	Information

Table -2 Common Icons and its Definitions

Icon Names	Applicable Stages	Operation
Document	Initiation, Approval and Hand-off Retry	The maker of the transaction can click on ‘Document’ to upload documents that are relevant to the transaction. Once uploaded, the documents are available for viewing during authorization or by the maker.
Change Log	Approval	When the authorizer clicks on the Change Log button, the system displays the changes made to the transaction in a pop-up window. By default, the change log is set to display only modified values. The Change Log button has two options, they are, All and Updated. The All button displays both modified and non-modified fields and the Updated button displays only the modified fields. The old and new values are displayed so that the authorizer can compare or verify the values and decide on further action. Also, the new values appear is red for easy recognition.
Remarks	Initiation, Approval and Hand-off Retry	‘Remarks’ can be used either by the maker or the authorizer of the transaction to optionally capture useful information about the transaction.
Host Error	Hand Off Retry	Hand off Retry’ comes into use whenever a transaction input from the mid-office system fails authorization due to Host System rejection. The authorizer of the transaction can view the reason for Host rejection and take appropriate action.
i icon	Initiation, Approval and Hand-off Retry	To view the Customer details such as the photograph, signature, customer ID, Account Branch, and balance, the ‘i’ icon is used. The ‘i’ icon becomes active once the maker of the transaction inputs the account number and tabs out of the field. The ‘i’ icon is useful to inquire customer information about both the debit and the credit account numbers.
Minimize	Initiation, Approval and Hand-off Retry	Users can minimize the transaction input screen. When the screen is minimized, it appears as to a separate tab within the same web page.
Maximize	Initiation, Approval and Hand off Retry	User can maximize the transaction input screen.
Close	Initiation, Approval and Hand off Retry	Users can close the transaction input screen. The system displays a warning message to the user that any unsaved data would be lost. User can either choose to ignore the message and close the screen or choose to ‘save and close’ the transaction.
Save and Close	Initiation	In case a transaction has to be closed midway due to a lack of sufficient information, the maker of the transaction can choose this option. On 'Save & Close’, the input details are saved and the transaction screen is closed. Saved transaction details will be available in 'My task’. Users can select the transaction from ‘My Task’ and proceed with the transaction or delete it.
Submit	Initiation	After submitting the initiation stage, the system validates the transaction with the host and displays the errors or overrides if any. In case of an error, you can modify and resubmit or cancel the transaction. In case of an override, you can modify and resubmit or proceed with the transaction by accepting the overrides.
Cancel	Initiation, Approval and Hand off Retry	Cancel operation cancels the transaction input midway without saving any data. The user is alerted that the input data would be lost before confirming the cancellation.
Approve	Approval	The system displays a section where approval remarks if any can be input. Click OK to submit. The transaction is sent to the Host system through OBRH. The Host system validates the transaction again and the transaction is created if all the validations are successful. If the transaction fails, the system displays an error message, and the transaction is moved to Hand-off retry stage. In this stage, the authorizer can retry or reject the transaction. On reject, the transaction is sent back to the maker to modify or delete it.
Reject	Approval and Hand off Retry	When an authorizer chooses to reject a transaction, the 'Reject' icon is used. The system displays a pop-up screen to capture the Rejection remarks if any. Click OK for the transaction to be routed back to the initiation stage. Subsequently, the maker can modify or delete the transaction details.
Retry	Hand off Retry	The possibility of retrying a transaction arises when transaction input from the mid-office system fails authorization due to Host System rejection. Such host-rejected transactions will be present in the Hand off Retry queue in the Task Wizard. The Retry option is available only to the authorizer. Upon ‘Retry’, the transaction is sent to the host once again through Oracle Banking Routing Hub. Optionally, the authorizer can also ‘Reject’ the transaction in which case it is routed back to the maker.
Audit	Initiation, Approval and Hand off Retry	Audit details provide the logs of users who have acted on the transaction, the transaction date, and the time for all stages that the transaction has passed through.
Reset	Hand off Retry	The reset button clears all the details displayed on the screen and allows input or selection of a different customer number.
Overrides	Initiation, Approval and Hand-off Retry	If override messages had appeared during initiation stage and they were accepted by the maker during submission, the Overrides button appears in the Initiation screen if the transaction is subsequently rejected by the authorizer. On the Override Details section, click Decline to go back to the transaction screen to modify or cancel it, or click Accept to complete the initiation stage and move the transaction to the approval stage. The Overrides button is displayed in the Approval and Hand-off retry stage if there were any override messages generated during initiation and accepted by the maker. When the Overrides button is clicked, the system displays the overrides accepted by the maker. After verifying the transaction and override details, the authorizer can either approve or reject the transaction. The existing Approve Transaction section is modified to display the overrides, if any overrides are raised during the initiation submits.

List of Topics

This manual is organized as follows:

Table -3 List of Topics

Topics	Description
Preface	This topic provides the general information about the manual. It also list the various topics covered in the User Manual.
Dashboard	The Dashboard provides an overview of the goings-on at the bank to its users, which helps the user in managing the transaction life cycle of different activities in an efficient manner. Pending Documentation Bulletin Board My Diary Service Request My Pending Tasks
Standing Instruction Maintenance	The topics which are part of Standing Instructions are: Scheduled Transfer View and Modify Scheduled Transfer Sweep In to Account View and Modify Sweep In to Account Sweep Out from Account View and Modify Sweep Out from Account Term Deposit Instruction Online Account Sweep In
Cheque Book	The topics which are part of Cheque Book are: Stop Cheque Payment View and Modify Stop Cheque Payment Cheque Book Status Cheque Book Request
Debit Card	The topics which are part of Debit Card are: Card Status Change ATM and POS Limits Debit Card Request
Status Update	The topics which are part of Status update are: Activate Dormant Account Account Status Change
Others	The topics which are part of Others are: Account Branch Transfer Uncollected Funds Release Tax Waiver at Customer Level Branch Transfer Log Account Product Transfer
Statement	The topics which are part of Statement are: Ad hoc Account Statement Account Statement Frequency
Limits	The topics which are part of Limits are: Overdraft Limits Summary Temporary Overdraft Limit Secured Overdraft Limits Unsecured Overdraft Limits Advance against Uncollected Funds
Amount Block	The topics which are part of Amount Block are: Amount Block View and Modify Amount Block Consolidated Amount Block
Maintenance	The topics which are part of Maintenance are: Account Address Update Account Documents Update Primary Party Change Joint Holder Maintenance Nominee Details Update Memo Maintenance Bulletin Board Maintenance
Inquiry	The topics which are part of Inquiry are: Account 360 Account Balance Inquiry Account Transaction Inquiry Cheque Status Inquiry Tax Deducted at Source Inquiry Online Account Sweep History
Track Receivables	This topic describes about the Track Receivables Release Track Receivable Delete Track Receivable

Screenshot Disclaimer

Personal information used in the interface or documents are dummy and does not exist in the real world. It is only for reference purposes.