1. User Guide
  2. OPERA Cloud Video Library

Part VIII OPERA Cloud Video Library

This part of the OPERA Cloud Help system contains video tutorials that will help you learn how to use and administer OPERA Cloud Services.

Part VIII OPERA Cloud Videos

To learn more about OPERA Cloud click the links below to review the documentation topics, videos, and the video transcripts.

Topic Video Transcript
GETTING STARTED
Using the OPERA Cloud Digital Assistant Using the Digital Assistant Closed captions
Using Keyboard Shortcuts Using Keyboard Shortcuts Closed captions
View Property Brochure from Quick Launch

View Property Brochure from Quick Launch

 Closed captions
Managing Quick Links on the Quick Launch Menu Managing Quick Links on the Quick Launch Menu Closed captions
Add Tiles and Pages to the Dashboard Add Tiles and Pages to the Dashboard Closed captions
Using Page Composer to Customize the User Interface Using Page Composer Closed captions
Using the Performance Meter to Troubleshoot the OPERA Cloud servers, browser, and the network Using the Performance Meter Closed captions
CLIENT RELATIONS
Create a Guest Profile Create a Guest Profile Closed captions
Using Profile Lookup from External Systems Using Profile Lookup from an External System Closed captions
Enrolling Guests in External Loyalty Programs Enrolling Guests in Loyalty Programs Closed captions
Create a Sales Account Profile Create a Sales Profile Closed captions
Setup a Sales Account Forecast Setup a Sales Account Forecast Closed captions
View and Edit a Sales Account Profile View and Edit a Sales Account Profile Closed captions
Add an Alternate or Incognito Profile Name Add an Alternate or Incognito Profile Name Closed captions
Adding Notes to a Profile Adding Notes to a Profile Closed captions
Managing Sales Activities: To do’s and Appointments Managing Sales Activities: To do’s and Appointments Closed captions
BOOKINGS
Create a Reservation Create a Reservation Closed captions
Create a Reservation using Quick Book Create a Reservation using Quick Book Closed captions
Create a Reservation using the Room Diary Create a Reservation using the Room Diary Closed captions
View Availability for Blocks using Group Rooms Control View Availability for Blocks using Group Rooms Control Closed captions
Cancel a Reservation Cancel a Reservation Closed captions
Cancel Multiple Reservations Cancel Multiple Reservations Closed captions
Post a credit card deposit to a Reservations Post a credit card deposit to a Reservations Closed captions
Merge Reservations Merge Reservations Closed captions
Create Block Reservations Using the Rooming List Create Block Reservations Closed captions
Managing Opportunities Managing Opportunities Closed captions

Loyalty badge.

LOYALTY AWARDS
Redeeming Loyalty Awards for Rate Redeeming Loyalty Awards for Rate (Free Night Stay) Closed captions
Redeeming Loyalty Awards for Package Redeeming Loyalty Awards for Packages Closed captions
Redeeming Loyalty Awards for Upgrade Redeeming Loyalty Awards for Upgrades Closed captions
Redeeming Loyalty Awards for Payment (Pay with Points) Redeeming Loyalty Awards for Payment (Pay with Points) Closed captions
     
EVENTS
Create a Block and View Room Allocation Create a Block Closed captions
Add an Event to a Block Add an Event to a Block Closed captions
Posting Charges for Events Posting Charges to an Event Closed captions
Adding Menus and Items to Events Adding Menus and Items to Events Closed captions
Create a Catering Block and Event Create a Catering Block and Event Closed captions
View, Search, and Edit Events on the Function Diary View, Search, and Edit Events on the Function Diary Closed captions
FRONT DESK
Creating a Walk In Reservation Creating a Walk In Reservation Closed captions
Find Reservations with Opt-in Guest Notifications Find Reservations with Opt-in Guest Notifications Closed captions
Opt-in Guest Notifications Opt-in Guest Notifications Closed captions
Check In an Arrival Reservation Check In an Arrival Reservation Closed captions
Reverse Check in Reservations Reverse Check in Reservations Closed captions
Advance Check In Reservations with an ETR Advance Check In Reservations with an ETR Closed captions
Reverse Advance Check In Reservations Reverse Advance Check In Reservations Closed captions
Add a Reservation to the Queue Add a Reservation to the Queue Closed captions
Add a Reservation to the Queue Change the priority of Queue Reservation Closed captions
Generating Registration Cards for Arrival Reservations Printing Registration Cards for Arrival Reservations Closed captions
Create an Electronic Registration Card for the Guest to Sign on a Tablet Create an Electronic Registration Card on a Tablet Closed captions
Advance Check In Multiple (Mass) Reservations Advance Check In Multiple (Mass) Reservations Closed captions
Creating a Room Key Creating a Room Key Closed captions
Check Out a Reservation Check Out a Reservation Closed captions
Using Quick Check Out Using Quick Check Out Closed captions
Change Rooms for an In House Reservation Change Rooms for an In House Reservation Closed captions
Using AI Room Assignment Using AI Room Assignment Closed captions
Using Batch Room Assignment Using Batch Room Assignment Closed captions
Swapping or Shifting Assigned Rooms Swapping or Shifting Assigned Rooms Closed captions
INVENTORY
Manage Rate Restrictions Manage Rate Restrictions Closed captions
View Property Availability and Configure Sell Limits View Property Availability and Configure Sell Limits Closed captions
Assigning Room Conditions Assigning Room Conditions Closed captions
Using the Housekeeping Board Using the Housekeeping Board Closed captions
Auto-Generate Task Sheets Auto-Generate Task Sheets Closed captions
Manually Create a Task Sheet  Manually Create a Task Sheet Closed captions
Using the Task Sheet Companion Using the Task Sheet Companion Closed captions
Create and Resolve a Room Maintenance Task Create and Resolve a Room Maintenance Task Closed captions
FINANCIALS
Post Charges to a Reservation Using Post It Post Charges to a Reservation Using Post It Closed captions
Apply a Refund to a Credit Card for a Reservation Reservation Credit Card Refund Closed captions
Manage Reservation Billing  Manage Reservation Billing  Closed captions
Create an Account Receivables Account Create an Account Receivables Account Closed captions
Manage AR Accounts, Invoices, and Payments Manage AR Accounts, Invoices, and Payments Closed captions
MISCELLANEOUS
Using Track It Using Track It Closed captions
REPORTS
Generate Reports Generate Reports Closed captions
Create and Manage Scheduled Reports Create and Manage Scheduled Reports Closed captions
Copy Reports to Multiple Properties Copy Reports Closed captions
TOOLBOX    
Importing Data to OPERA Cloud Import Data to OPERA Cloud Closed captions
Configuring SFTP Connections Host key to configure the SFTP server Closed captions
Configuring Service Locator Operations Configuring a Service Locator Closed captions
BOOKING ADMINISTRATION    
Creating and Configuring Sell Messages Create and Configure Sell Messages Closed captions

Parent topic: OPERA Cloud Video Library

Part VIII Video Transcripts Library

Select a link below to open the video transcript, categorized by menu area.

GETTING STARTED

Using Keyboard Shortcuts (Video Transcript)

View Property Brochure From Quick Launch (Video Transcript)

Using Quick Launch (Video Transcript)

Add Dashboard Tiles (Video Transcript)

Customize the User Interface Using Page Composer (Video Transcript)

Using the Performance Meter to Troubleshoot in OPERA Cloud (Video Transcript)

CLIENT RELATIONS

Create a Guest Profile (Video Transcript)

View and Edit Sales Profiles (Video Transcript)

Add an Alternate or an Incognito Name to a Profile (Video Transcript)

Add Notes to a Profile (Video Transcript)

Create a Sales Activity (Video Transcript)

Create a Sales Account Profile (Video Transcript)

Setup a Sales Account Forecast (Video Transcript)

Enrolling Guests in Loyalty Programs (Video Transcript)

Using Profile Lookup from an External System (Video Transcript)

BOOKINGS

Create a Reservation (Video Transcript)

Create a Reservation using Quick Book (Video Transcript)

Create a Walk-in Reservation (Video Transcript)

Create A Reservation Using Room Diary (Video Transcript)

View Room Availability for Blocks Using Group Rooms Control (Video Transcript)

Cancel a Reservation (Video Transcript)

Cancel Mass Reservations (Video Transcript)

Post a Credit Card Deposit on a Reservation (Video Transcript)

Merge Reservations (Video Transcript)

Using the OPERA Cloud Digital Assistant (Video Transcript)

Change the Priority of Queue Reservation (Video Transcript)

Managing Opportunities (Video Transcript)

LOYALTY AWARDSLoyalty badge.

Redeeming Loyalty Awards for Packages (Video Transcript)

Redeeming Loyalty Awards for Payment (Pay with Points) (Video Transcript)

Redeeming Loyalty Awards for Rate (Free Night Stay) (Video Transcript)

Redeeming Loyalty Awards for Upgrade (Video Transcript)

EVENTS

Add An Event to a Block (Video Transcript)

Add Menus and Items to Events (Video Transcript)

Create a Catering Block and Event (Video Transcript)

View Events on the Function Diary (Video Transcript)

View Room Availability for Blocks Using Group Rooms Control (Video Transcript)

Create Block Reservations Using the Rooming List (Video Transcript)

Posting Charges to an Event (Video Transcript)

FRONT DESK

Find Reservations with Opt In Notifications (Video Transcript)

Opt-in Guest Notifications (Video Transcript)

Check In Arrival Reservation (Video Transcript)

Reverse Check in a Reservation (Video Transcript)

Advance Check in Reservation with ETR (Video Transcript)

Reverse Advance Check In Reservations (Video Transcript)

Add a Reservation to the Queue (Video Transcript)

Print Arrival Registration Cards (Video Transcript)

Electronic Signature Registration Card (Video Transcript)

Mass Advance Check In (Video Transcript)

Create a Room Key (Video Transcript)

Check Out a Reservation (Video Transcript)

Quick Check Out (Video Transcript)

Apply Credit Card Rebate to a Reservation (Video Transcript)

Change Rooms for an In House Reservation (Video Transcript)

Using Batch Room Assignment (Video Transcript)

Using AI Room Assignment (Video Transcript)

Swapping or Shifting Assigned Rooms (Video Transcript)

INVENTORY

Manage Rate Restrictions (Video Transcript)

View Property Availability and Configure Sell Limits (Video Transcript)

Assigning Room Conditions (Video Transcript)

Update Room Status (Video Transcript)

Auto Generate Task Sheets (Video Transcript)

Manually Create Task Sheet (Video Transcript)

Use the Task Sheet Companion on a Tablet (Video Transcript)

Create and Resolve a Room Maintenance Task (Video Transcript)

FINANCIALS

Post Charges to a Reservation using Post it (Video Transcript)

Managing Reservation Billing (Video Transcript)

Create an Accounts Receivable Account (Video Transcript)

Manage AR Accounts, Invoices, and Payments (Video Transcript)

MISCELLANEOUS

Using Track It (Video Transcript)

REPORTS

Using OPERA Cloud Reports (Video Transcript)

Create and Manage Scheduled Reports (Video Transcript)

TOOLBOX

Importing Data to OPERA Cloud (Video Transcript)

Obtaining the Host Key for SFTP Configuration (Video Transcript)

Configuring a Service Locator (Video Transcript)

BOOKING ADMINISTRATION

Configure and View Sell Messages (Video Transcript)

Parent topic: OPERA Cloud Videos