You can use Oracle ATG Web Commerce’s LDAP server connection tool to test whether the JNDI environment properties in the InitialContextEnvironment component are configured appropriately for your server.

To test the connection to the LDAP server, do the following:

If Oracle ATG Web Commerce connects successfully to your LDAP server, it displays this message:

Successfully Created Context:

Troubleshooting the Server Connection

If Oracle ATG Web Commerce does not connect to your LDAP server, it displays one of the following error messages:

Error Message

Property to Modify

The following Error Occurred:
javax.naming.CommunicationException: <host:port>.
Root exception is Operation timed out: no further information


The following Error Occurred:
SASL support not available:


Bad Username and/or Password:
javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]

securityPrincipal and/or securityCredentials