A
- access rights, Workflow Security, Viewing Tasks, Modifying Workflows, ATG Service Access Rights
- Administrator, Field-Level Security, Service Administration Page Access Rights
- assigning, Assigning Direct Access Rights to Roles
- customizing, Customizing Option-Level Access Rights
- direct, Assigning Direct Access Rights to Roles
- global, Business Control Center Global Role Rights
- Internal User, Internal User Segments
- option level, Customizing Option-Level Access Rights
- panel, Customizing Personalization Panels
- solution, Allowing Users to Upload Solution Attachments
- UI, Specifying Access in the User Interfaces
- accounts, configuring , Configuring the Account Page
- actions, custom for scenarios, Custom Scenario Actions for ATG Service Events
- administration, site, Configuring Site Information
- agent
- access rights, Viewing Tasks, Security Elements
- owning groups, Assigning Owning Groups
- schema, Data Sources
- server, ATG Service Components, Configuring the Servers
- anonymous user access, Configuring Anonymous User Access
- answers per page, Answers per Page
- asset management, Manage Asset Security on Target Sites
- deployment, Databases and Switch Deployment
- external file, Sharing External File Assets
- migrating, Sharing External File Assets
- sharing external files, Sharing External File Assets
- ATG Business Intelligence, Optional ATG Service Dependencies
- ATG Configuration and Installation Manager
- script example, ATG Service CIM Details
- ATG Content Administration, Required ATG Service Dependencies, Knowledge Manager Architecture, Self Service Architecture, Prerequisites
- ATG Service
- architecture, ATG Service Components
- dependencies, Required ATG Service Dependencies
- ATG Ticketing, ATG Service Components
- attachment
- folders, Initializing Attachment Folders
- solutions, Customizing Solution Attachments
C
- caching
- enabling for security, Enabling Caching for Security
- enabling for solutions, Enabling Caching for Entries
- categories, defining, Creating Problem Categories and Assigning Ticket Queues
- CIM (see ATG Configuration and Installation Manager)
- clean partition searches, Configuring Live Indexing for Search
- ClientLockManager, ServerLockManager on Customer-Facing Servers
- Commerce, Knowledge Manager with Commerce Mappings
- Commerce Service Center, Optional ATG Service Dependencies
- configuring
- best bets, Configuring Hot Solutions, Top Questions, and Best Bets
- hot solutions, Configuring Hot Solutions, Top Questions, and Best Bets
- top questions, Configuring Hot Solutions, Top Questions, and Best Bets
- contact page, Configuring the Contact Us Page
- content, ATG Service Components
- deployment, Self Service Architecture
- structured, ATG Service Components, Assembling Knowledge Manager
- unstructured, ATG Service Components
- workflows, Solutions and Workflows
- content sets, Content Sets
- context roots, ATG Service Context Roots
- cookies, filtering, Filtering Cookies
- CRM application, Working with an External CRM Application
- linking ticket to, Creating/Linking a New ATG Ticket
- searching, Searching from an External CRM Application
- custom field attribute, Editing Custom Fields
D
- data import, Data Sources, Importing Initial Configuration Data
- data sources, Data Sources
- configuring, Configuring FakeXADataSource Files
- FakeXAdatasource, Configuring FakeXADataSource Files
- JBoss, Configuring Data Sources for JBoss
- management, Configure Deployment Data Sources and Destination Repositories
- MSSQL, Enabling XA Data Sources on MS SQL
- required, FakeXADataSource Files for Importing ATG Service Data
- switching, Data Sources, Databases and Switch Deployment, Configure Switch Deployment
- XA, Enabling XA Data Sources on MS SQL
- data warehouse, Optional ATG Service Dependencies
- database, Data Sources
- database, Data Sources
- accounts, Required Databases and Users
- agent, Data Sources
- data warehouse, Data Sources
- management, Data Sources
- supported, Prerequisites
- switching, Data Sources
- de-escalation
- and JMS events, Escalation and De-Escalation JMS Events
- enabling, About De-Escalation
- overview, About Escalation
- default
- e-mail text, Configuring Default E-mail Text
- hot solution display, Setting the Maximum Number of Solutions to Display
- language, Enabling Search Languages
- skin, Default Skins
- user option, Setting Default User Options
- default owning group, Configuring Contribute Page Settings
- deployment, Required ATG Service Dependencies, Configure Deployment Event Listeners
- agents, Set Up Deployment Agents
- assets, Databases and Switch Deployment
- data source, Configure Deployment Data Sources and Destination Repositories
- management cluster, Configure Deployment from Multiple Management Server Clusters
- online, Configure Online Deployment
- solution, Setting up Solution Deployment
- switch, Databases and Switch Deployment, Configure Switch Deployment
- topology, Plan Deployment Topology
- document page, Configuring the Document Page
- DRP port, Creating the ATG Service Servers
- DYNAMO_HOME, Prerequisites, Importing Initial Configuration Data
E
- e-mail
- default sender, Setting the Default Sender E-mail Address
- default text, Configuring Default E-mail Text
- site administrator, configuring, Configuring Site Information
- site landing page, Site Landing Page
- templates, Creating E-mail Templates
- EAR, Installing ATG Service using CIM
- encodedFieldData
- JSON encoding, JSON Encoding for Solution Information
- environment variables, Prerequisites, Prerequisites, Schema Creation Scripts, Importing Initial Configuration Data, Editing WAS_HOME and WL_HOME Variables
- escalation, ATG Service Components
- and JMS events, Escalation and De-Escalation JMS Events
- enabling, About Escalation
- overview, About Escalation
- event listeners, Configure Deployment Event Listeners
- events
- JMS, Creating Scenarios and JMS Events, Additional Knowledge Manager Events
- scenario, Knowledge Manager Scenario Events
- External Users, Knowledge Manager Architecture
- assets, Sharing External File Assets
- segments, External User Segments
F
- FakeXAdatasource, Data Sources, Configuring FakeXADataSource Files, FakeXADataSource Files for Importing ATG Service Data, Configuring the Agent Server
- field
- creating custom, Creating Custom Fields
- editing custom, Editing Custom Fields
- intrinsic, Editing Intrinsic Fields
- security, Editing Custom Fields
- security level, ATG Service Security Overview
- value and security, ATG Service Security Overview
I
- importing from Primus eServer, Migrating to Knowledge Manager from Primus eServer
- indexing, Required ATG Service Dependencies, Configuring Search Indexing Environments
- bulk, Profile Search Overview
- configuring, Configuring the Search Environment
- content, Knowledge Manager Architecture
- incremental, Profile Search Overview
- service, Profile Search Overview
- Indexing Output Configuration (IOC), Profile Search Overview
- Internal Users, Knowledge Manager Architecture
- owning groups, Owning Groups and Solutions
- segments, Internal User Segments
J
- Java version, Prerequisites
- JAVA_HOME, Prerequisites
- JBoss, Prerequisites
- port default, ATG Service Components
- XA data sources, Configuring Data Sources for JBoss
- JMS events, Creating Scenarios and JMS Events, Self Service Scenario Events
- and escalation, Escalation and De-Escalation JMS Events
- JSON encoding, for solution fields, JSON Encoding for Solution Information
- JVM, running separate, Configuring Multiple JVMs in Self Service
L
- language
- configuring multi-, Configuring Multi-Language Search Results
- default, Configuring Solution Language Settings, Enabling Search Languages
- search options, Configuring Solution Language Settings
- solution settings, Configuring Solution Language Settings
- language localization
- root topics, Assigning a Root Topic
- links
- recommendedAnswers, ATG Service Shared Repository
- ticket, Working with an External CRM Application, Creating/Linking a New ATG Ticket
- validating, Configuring Link Validation
- loader, Installing ATG Service using CIM
- localization
- root topics, Assigning a Root Topic
- lock manager, Installing ATG Service using CIM, Configuring the LockManager and SQL Repository, ServerLockManager on Customer-Facing Servers
- configuring, Configuring the LockManager
- locked caching, Configuring Locked Caching for Knowledge Manager and Self Service
M
- makeDynamoServer, Creating the ATG Service Servers
- management
- database, Data Sources
- server, ATG Service Components, Configuring the Servers, Configure Deployment Data Sources and Destination Repositories, Configure Deployment from Multiple Management Server Clusters
- management toolbox, Configuring Links in the Management Toolbox Panel
- mappings, ATG Service Context Roots
- marketing slots, Populating the Marketing Slot
- maxThreadCount
- configuration property for link validation, Configuring Link Validation
- messaging, Customizing Scenarios and Messaging
- migration
- attachments, Migrating Attachments
- enabling Primus eServer, Enabling Migration
- language settings, Mapping Language Settings
- running, Running the Migration Module
- search topics, Topic Migration
- security, Migration and Security
- settings, Specifying Migration Settings
- solution classes, Mapping Solution Classes
- term, Term Migration
- troubleshotting, Troubleshooting Migration
- migration, from Primus eServer, Migrating to Knowledge Manager from Primus eServer
- modules, Assembling Knowledge Manager, ATG Service Context Roots
- MS SQL, Schema Creation Scripts
- XA data sources, Enabling XA Data Sources on MS SQL
O
- online deployment, Configure Online Deployment
- options, Repositories
- global, Repositories
- repository, OptionRepository
- security levels, Customizing Option-Level Access Rights
- segmented, Repositories
- site, Repositories
- user, Repositories
- Oracle ATG Web Commerce, Optional ATG Service Dependencies
- organizational roles, Setting Organization Lists
- owning group
- default, Configuring Contribute Page Settings
- owning groups, Assigning Owning Groups
- Internal Users , Owning Groups and Solutions, Creating Owning Groups and Internal Audiences
- parent-child, Owning Groups and Solutions
- solution, Viewing and Working on Solutions
- solutions, setting, Setting Organization Lists
P
- P3P, Filtering Cookies
- page
- accounts, Configuring the Account Page
- browse, Configuring the Browse Page
- contact, Configuring the Contact Us Page
- documents, Configuring the Document Page
- home, Configuring the Site Home Page
- search, Configuring the Search Page
- solutions, Configuring the Solution Page
- panels
- adding slots to, Adding or Removing Slots
- new call default, Default Panel for New Calls
- reviewing security, Customizing Personalization Panels
- port defaults, ATG Service Components
- DRP, Creating the ATG Service Servers
- lock manager, Configuring the LockManager and SQL Repository
- RMI, Creating the ATG Service Servers
- Primus eServer
- migrating from, Migrating to Knowledge Manager from Primus eServer
- Primus eServer and importing, Migrating to Knowledge Manager from Primus eServer
- production
- database, Data Sources
- server, ATG Service Components, Configuring the Servers
- production environment, Creating a Production Environment
- prerequisites, Prerequisites:
- profiles, Sharing External File Assets
- searching, Configuring Profile Search
- projects, Managing Orphaned Projects
- and user segments, Selecting User Segments in a Project
- PublishingWebAgent, Configuring Self Service Server Attachment Settings
R
- remote host, Configuring Remote Host information
- remote port, Configuring Remote Host information
- renderers, Managing Slots and Renderers
- repositories, Repositories
- list of, Repositories
- option, OptionRepository
- service, ServiceRepository
- service segment, User Option Repository, ServiceSegmentRepository
- service shared, ATG Service Shared Repository
- table description, ATG Service Repository Tables
- user option, User Option Repository
- versioned, Configure Switch Deployment
- results, global, Configuring the Search Results Display
- RMI port, Creating the ATG Service Servers
- roles, Global Service Roles and Direct Access Rights
- Administrator, System Administrator Access Rights and Roles
- changing rights, Assigning Direct Access Rights to Roles
- default, Default Global Roles
- Direct Access Rights, and, Global Service Roles and Direct Access Rights
- global, Global Roles, ATG Service Rights and Global Roles
- root topics, Root Topics
- assigning for an Self Service site, Assigning a Root Topic
- runassembler, Using the runassembler Command
S
- scenarios, Sharing External File Assets, Creating Scenarios and JMS Events
- actions, Knowledge Manager Scenario Actions
- configuring, Configuring Process Editor Servers
- custom actions for, Custom Scenario Actions for ATG Service Events
- customizing, Customizing Scenarios and Messaging
- events, Knowledge Manager Scenario Events, Self Service Scenario Events
- external, Internal and External Scenarios, Updating External Scenarios
- internal, Internal and External Scenarios
- Self Service and, Scenarios in Knowledge Manager and Self Service
- schema
- agent, Data Sources, Required Databases and Users
- creating, Creating Database Schemas
- data warehouse, Required Databases and Users
- management, Required Databases and Users
- production, Required Databases and Users
- scripts, Schema Creation Scripts
- switching, Required Databases and Users, Databases and Switch Deployment
- Search, ATG Service Components, Required ATG Service Dependencies, Self Service Architecture, Prerequisites
- configuring, Configuring Search Requirements, Using Search with ATG Service
- content sets, Content Sets
- default topic sets, Configuring Default Topic Settings
- multi-language cofiguration, Configuring Multi-Language Search
- profile, configuring, Configuring Profile Search
- remote host, Configuring Remote Host information
- remote port, Configuring Remote Host information
- search environment, configuring, Configuring the Search Environment
- servers, configuring, Configuring Live Indexing for Search
- search
- advanced options, Advanced Search Options
- advanced settings, Configuring Search Solution Formats
- configuring, Configuring the Search Page
- configuring environment, Configuring the Search Environment
- display results, Configuring the Search Results Display
- external CRM application, Searching from an External CRM Application
- increase performance, Performance Tips for Searching
- langauge options, Configuring Solution Language Settings
- profiles, Configuring Profile Search
- solutions, Configuring Search Solution Formats
- sorting results, Setting Results Sorting
- Search Administration, Configuring Links in the Management Toolbox Panel
- searches
- clean partition, Configuring Live Indexing for Search
- security, Defining ATG Service Security
- levels, ATG Service Security Overview
- option level, Customizing Option-Level Access Rights
- panel, Customizing Personalization Panels
- solution, Viewing and Working on Solutions
- workflow, Workflow Security
- segmented options, Repositories
- segments, Repositories
- adding, Adding a User Segment
- and projects, Selecting User Segments in a Project
- External User, External User Segments
- Internal User, Internal User Segments
- prerequisites, Prerequisites
- removing, Removing Segments
- Self Service, ATG Service Components
- architecture, Self Service Architecture
- deploying changes, Solution Class Settings
- enabling, Configuring Contribute Page Settings
- scenarios, Scenarios in Knowledge Manager and Self Service
- URL, Accessing the ATG Service Interfaces
- server
- agent, ATG Service Components, Configuring the Servers, ClientLockManagers on Agent-Facing Servers
- configuring, Configuring the Servers
- loader, Installing ATG Service using CIM
- lock manager, Installing ATG Service using CIM, Configuring the LockManager and SQL Repository
- management, ATG Service Components, Configuring the Servers
- production, ATG Service Components, Configuring the Servers, ServerLockManager on Customer-Facing Servers
- search, Configuring the Search Server, Configuring Live Indexing for Search
- server attachments
- Knowledge Manager, in, Configuring Knowledge Manager Server Attachment Settings
- ServerLockManager, ServerLockManager on Customer-Facing Servers
- Service Administration, Self Service Architecture, Configuring Links in the Management Toolbox Panel
- Service Center
- general site settings, Configuring General Site Settings
- service repository, ServiceRepository
- service segment repository, ServiceSegmentRepository
- service shared respository, ATG Service Shared Repository
- Shared Data repository, Knowledge Manager Architecture
- single-sign, Single Sign-on
- site options, Repositories
- site settings, Configuring General Site Settings
- sites
- administration, Configuring Site Information
- creating multiple, Creating a Self Service Site
- home page, configuring, Configuring Styles
- landing page and e-mail, Site Landing Page
- layout, Configuring Layout
- panel configuration, Configuring Panels
- root topics for, Assigning a Root Topic
- skin
- configuring, Selecting a Site Skin
- defaults, Default Skins
- modifying, Modifying Skins
- slots, Sharing External File Assets, Adding or Removing Slots
- removing from panels, Adding or Removing Slots
- slots, marketing, Populating the Marketing Slot
- solution, Repositories
- access, Viewing and Working on Solutions
- attachment security, Allowing Users to Upload Solution Attachments
- attachments, Customizing Solution Attachments
- checking out, Asset Locking and Check-in
- class definitions, Customizing Solution Class Definitions
- class fields, Customizing Solution Class Definitions
- class, creating, Creating a New Solution Class
- classes, Repositories, Solution Class Types
- deployment, Required ATG Service Dependencies, Implementing Solution Deployment, Setting up Solution Deployment
- exporting, Exporting Solutions
- importing from eServer, Migrating to Knowledge Manager from Primus eServer
- intrinsic fields, Editing Intrinsic Fields
- owning groups, Setting Organization Lists
- searching, Configuring Search Solution Formats
- security, ATG Service Security Overview
- status, Workflows and Solution Status
- user preferences, Confirmation When Discarding New Solution
- validating links in, Configuring Link Validation
- solutions
- classes, new, Displaying New Solution Classes
- page, Configuring the Solution Page
- SQL files, Schema Creation Scripts
- SSL, Ensuring HTTPS Connectivity
- and JBoss, Configuring JBOSS SSL
- structured content, ATG Service Components
- style sheets
- site home page, Configuring Styles
- switch deployment, Configure Switch Deployment
T
- target site, Manage Asset Security on Target Sites
- initializing, Initialize Target Sites
- targeters, Sharing External File Assets
- task notes, Configuring Contribute Page Settings
- templates
- e-mail, Creating E-mail Templates
- requirements, Creating E-mail Templates
- ticket
- changing external ID, Changing an External Ticket ID and Name
- linking to CRM, Creating/Linking a New ATG Ticket
- ticket queues, Creating Problem Categories and Assigning Ticket Queues
- top questions
- configuring, Configuring Hot Solutions, Top Questions, and Best Bets
- topic set, Defining Topic Sets per Country and Language
- topic tree settings, Organizing the Results Topic Tree
- topics
- categorizing, Categorizing Topics
- displaying, Organizing the Results Topic Tree
- root, Root Topics
- sets, Defining Topic Sets per Country and Language
- transactional snippets, Customizing Solution Templates withTransactional Snippets
- configuration file, Configuration File Locations
- creating, Creating New Transactional Snippets
- customizing, Guidelines for Creating and Customizing Transactional Snippets
- default, Default Transactional Snippets and Parameters
- location of, Configuration File Locations
- migration of, Guidelines for Creating and Customizing Transactional Snippets
- parameters, Parameters of Transactional Snippets
- properties, Properties of Transactional Snippets
- requirements, Guidelines for Creating and Customizing Transactional Snippets
W
- web mappings, ATG Service Context Roots
- WebLogic, Prerequisites, Editing WAS_HOME and WL_HOME Variables, Configuring Oracle WebLogic
- port default, ATG Service Components
- WebSphere, Prerequisites, Editing WAS_HOME and WL_HOME Variables, Configuring IBM WebSphere
- port default, ATG Service Components
- window scoped failover, Using Window Scoped Failover
- workflows, Required ATG Service Dependencies, Using ATG Service Workflows
- admin, Installed Workflows, Service Administration Workflows
- agent, Installed Workflows
- best practices, Workflow Best Practices
- deleting, Deleting Workflows
- deployment targets, Completing Workflow Definitions
- elements, Workflow Action Elements
- import, Installed Workflows
- modifying, Modifying Knowledge Manager Workflows
- security, Workflow Security
- solution status, Workflows and Solution Status
