Because Knowledge Manager solutions and their attachments are versioned assets in a content repository, any solution-authoring user needs appropriate access rights to create and upload attachment files.
To allow the ability to upload solution attachments:
Open the organization or user.
Add the EPublishing > EPub-User global role.
Since template roles are inherited within organizations, add the EPub-User role to the highest-level organization that includes all of your solution-authoring users. Any users belonging to that organization or any of its sub-organizations then inherit the EPub-User role and do not need it to be explicitly assigned to them.
Granting User Segment Access to Field Security
Open the Business Control Center. Select Service Administration > Service Administration Configuration >
ServiceProject> Service Center > Knowledge Settings > Solutions Classes > Global Field Definitions section of Service Administration.Select the field by clicking on the edit button associated with the field.
Scroll to the Field Security section.
Field security can be set to Internal View, Internal Modify, and External View. You can also identify if the field is not available to internal or external users.
To add all internal user segments, use the Available to View on Internal radio button. This will add the Everyone-Internal user segment
To add specific internal user segments to the field security, click the Select Internal Groups radio button and click on the segment name(s). A checkmark will indicate that the segment(s) has been added. Click Save when you have completed your changes
To add all external user segments, use the Available to View on Self Service radio button. This will add the Everyone-External user segment
To add specific external user segments, click the Select External Groups radio button and select the segments to add. Click Save when you have completed your changes
Once you have made the changes, you must deploy them by using the Task Action drop down menu. Select Ready for Approval to send the Service project for approval for deployment.
