Configuring Knowledge Manager Server Attachment Settings

To configure attachment deployment settings on your Knowledge Manager or agent-facing server:

  1. Choose the directories where you want to store your attachments. The default values are /svc/documents for documents and /svc/images for images.

  2. Configure your Knowledge Manager or agent-facing server so that your documents and images directories are served by ATG, not the Web server.

  3. Use the ACC to open the /atg/svc/repository/service/util/
    AttachmentUtils     component.

  4. Change the value of the documentRootFolder attribute from /svc/documents to the name of the directory you wish to use.

  5. Change the value of the imageRootFolder attribute from /svc/images to the name of the directory you wish to use.

  6. Save the changes to the live state, and start the component.