Self Service Scenario Events
Self Service is configured with the scenario events shown in the following table, which can serve as triggers for scenario actions.
All of the following scenario events have the external user as the implied subject of the scenario.
Event Name | Event Description | Attributes Available from the Event Object |
|---|
Views content | Fired from /atg/svc/repository/Service/
SessionService:saveAnswer when a solution or document is viewed by a user in Self Service. | Solution ID |
Searches content | Fired from /atg/svc/ui/formhandlers/
SearchFormHandler when an Advanced Search is performed. (Regular searching triggers Search events.)
You can turn this event on or off with the fireSearchMessage flag on the SearchFormHandler.
This event is not recorded by the AuditLogger; Search handles the recording. | KnowledgeQueryContext object and results count
|
Browses topic | Fired from /atg/svc/search/SearchService when the topic tree is being browsed.
You can turn this event on or off with the fireBrowseSearchMessage flag on the SearchFormHandler.
This event is not recorded by the AuditLogger; Search handles the recording. | KnowledgeQueryContext object and results count
|
Rates content | Fired from /atg/svc/ui/formhandlers/
RatingFormHandler when a user rates an answer.
You can turn this event on or off with the fireAnswerMessage flag on the RatingFormHandler. | Comment, Document ID, Document Type, IsContactingSupport, Rating Name, Email Address, Query ID |
Rates query results | Fired from /atg/svc/ui/formhandlers/
RatingFormHandler when a user rates a result list.
You can turn this event on or off with the fireQueryResultsMessage flag on the RatingFormHandler. | Comment, Rating Name, Email Address, Query ID |
