Knowledge Manager reads solutions, the UI framework, options, and other administrative items from unversioned and versioned repositories. Items that are edited and read by both Knowledge Manager and Service Administration reside in the following repositories:
ServiceRepository– Stores all solutions, solution classes, field definitions and other solution related versioned and unversioned itemsOptionRepository– This repository contains all of the option related items, such as site options, segmented options and user options. Options are the settings that are edited using the Service Administration application, such as number of results per page, etc.ServiceSharedRepository– Stores service sessions and portions of the solutionServiceSegmentRepository– Stores the Segment repository itemsUserOptionRepository– Contains option items and provides a way to override global options using Segmented and User options that are partitioned by an optional site. This repository is unversioned and directly editedTicketingRepository– Contains the ticket history, activity and other ticketing items used during a Knowledge Manager session
For additional information on ATG Service repositories, refer to Appendix B, ATG Service Repository Tables.
