External user segments control the way users interact with Self Service. External user segments can limit access to solutions, determine which statements will appear in a solution, and personalize the appearance of Self Service sites.

Use external user segments as external audiences for solutions. The external audience of a solution determines who can view it in Self Service. You can limit access to individual statements within a solution to specific external audiences.

Use the Business Control Center on the management server to create and configure external user segments. You cannot access external user segments on the agent-facing server. See information about creating segments in the ATG Business Control Center User's Guide. After you create an external user segment, you must deploy the project in which the segment was created. When you deploy the project to the customer-facing server, the user segments are also deployed to the agent-facing server.