With window scoped failover, upon server failure, an agent working in ATG Service remains logged in with the current ticket and profile information displayed in the global context area. The agent sees no change because of the failover.
Properties of window-scoped components can be targeted for window backup by adding them to the windowBackupPropertyList property of the /atg/dynamo/servlet/pipeline/ component. Upon session failover, the configured property values will be restored. These component property values must implement
WindowScopeManagerSerializable to be properly backed up.
The following components are failed over by ATG Service by default:
/atg/svc/ticketing/TicketHolder.currentTicket/atg/svc/ticketing/TicketHolder.editing/atg/svc/ticketing/ViewTicketHolder.currentTicket/atg/svc/ticketing/ViewTicketHolder.editing/atg/userprofiling/ActiveCustomerProfileFailService.uidForFailover/atg/userprofiling/ActiveCustomerProfileFailService.dataSource/atg/userprofiling/ServiceCustomerProfileFailService.uidForFailover/atg/userprofiling/ServiceCustomerProfileFailService.dataSource/atg/svc/agent/environment/CallState.callActive/atg/svc/agent/environment/CallState.generatedCallId/atg/svc/agent/environment/CallState.stateDataMap/atg/svc/agent/environment/CallState.startTime
