This section describes the settings under Service Center > Service Administration Configuration > Service Project
> Service Center > Knowledge Settings > Contribute.
Note: Even if you have not yet set up a Self Service site for deployment, you can still create and edit solutions for a Self Service site to be deployed in the future.
Enabling Self Service Settings
Selecting the Enabled box enables the following Self Service settings: View as Segment in Preview, External Statement Level Security, and External Audience Property.
To enable Self Service settings:
Log into the Business Control Center running on your agent server.
Choose Service Administration > Service Administration Configuration >
Service Project
> Service Center > Knowledge Settings > Contribute.Select the Enable Self Service checkbox.
Save your changes and deploy the project.
Requiring Task Notes
To require that each task contain a note:
Log into the Business Control Center running on your agent server.
Choose Service Administration > Service Administration Configuration >
Service Project
> Service Center > Knowledge Settings > Contribute.Select the Yes button in the Require Task Notes control.
Save your changes and deploy the project.
Configuring the Number of Statements Returned
To configure the number of statements to be returned when the user performs a matching statement query:
Log into the Business Control Center running on your agent server.
Choose Service Administration > Service Administration Configuration >
Service Project
> Service Center > Knowledge Settings > Contribute.Enter the number of statements to be returned in the Number of Matching Statements to be Returned field.
Save your changes and deploy the project.
Enabling the All Other Groups Control
Every solution in Knowledge Manager is associated with an owning group. Owning groups define the ATG Service users who have access to read and edit a solution. When a Service Center user creates a new solution, that user must select the owning group that will be associated with the solution.
If a Service Center user is assigned an organization role for an organization that is configured as an owning group, that user has access to the owning group. The owning group will appear in the My Groups section of the Owning Group control on the Contribute page.
You can allow Service Center users to contribute solutions to owning groups to which the users do not have access. These owning groups appear in the All Other Groups section of the Owning Group control on the Contribute page. If a user chooses an owning group from the All Other Groups section for a new solution, the user will not have any further access to that solution.
To enable the All Other Groups control on the Contribute page:
Log into the Business Control Center running on your agent server.
Choose Service Administration > Service Administration Configuration >
Service Project
> Service Center > Knowledge Settings > Contribute.Select the Allow All Other Group Picker checkbox.
Save your changes and deploy the project.
Default Owning Group
Because every solution in Knowledge Manager is associated with an owning group, owning groups define the ATG Service users who have access to read and edit a solution. Whenever a Service Center user creates a new solution, that user selects the owning group associated with the solution.
If you have configured more than one owning group in your ATG Service installation, internal Knowledge Manager users must select an owning group for each new solution that they create. You can allow these users to configure a default owning group that will be associated with newly created solutions. If you allow users to select a default owning group, they will still be able to select other owning groups for a new solution if needed.
To allow users to configure a default owning group:
Log into the Business Control Center running on your agent server.
Choose Service Administration > Service Administration Configuration >
Service Project
> Service Center > Knowledge Settings > Contribute.Select the Default Owning Group checkbox.
Save your changes and deploy the project.