Once you have specified targets in the workflows, assign owning groups so that agents can author solutions in Service Center. To learn how to create and use other owning groups, see Owning Groups and Solutions.
First, create a project:
Open the BCC Home page. If necessary, click the Business Control Center Home.
Under Operations, expand the Service Administration list. Each option represents a project type that is defined for your environment.
Select Service Administration Configuration.
Name the project, up to 50 characters. Although not required, it is a good idea to assign unique project names to facilitate easy identification by other users.
In the Project Description field, optionally enter text to identify the project’s purpose.
Click Continue.
Next, add an Organizational List:
Open Service Center > Global Service Center Settings > Organizational Lists page.
Click Add Organizational List.
Select the Organizational Lists to add, and click Save. When you add an organization to the list, by default, it is enabled as a Solution Owning Group and as a Solution Internal Audience.
Finally, deploy the changes:
Select Ready for Approval from the Task Action drop-down list.
Click Go to display the project page.
Select Approve and Deploy to Production form the Actions drop-down list.
Click Go.
Once the changes are deployed, agents who are included in the assigned owning group can begin authoring solutions in Service Center.
