Allowed to Add to
Recommended Reading

Access

X

X

Allowed to Assign
Tasks to Users

Access

X

X

X

X

Allowed to Create New Profile

Access

X

Allowed to Manage
Claimed Tasks

Access

X

Allowed to Manage
Public Queries

Access

X

X

Allowed to Manage
Queries

Access

X

X

X

X

Allowed to Perform
Advanced Search

Access

X

X

X

X

X

Allowed to Release
Task to Group

Access

X

X

X

X

X

Allowed to Set
Statement-Level
security

Access

X

X

X

X

Allowed to View Public
Queries

Access

X

X

X

X

X

Allowed to create
solution

Access

X

X

X

X

Allowed to discard
solution

Access

X

X

X

X

X

Allowed to merge
solution

Access

X

X

X

X

Allowed to propose
solution

Access

X

X

Allowed to open for
edit a disabled
solution

Status

X

Allowed to open for
edit externally
published solution

Status

X

X

X

X

Allowed to open for
edit internally
published solution

Status

X

X

X

X

Allowed to open for
edit solution being
reworked

Status

X

X

X

X

Allowed to open for
edit solution in
Content Review

Status

X

X

X

X

Allowed to open for
edit solution in Style
Review

Status

X

X

X

X

Allowed to open for
edit solution in draft

Status

X

X

X

X

Allowed to recommend
solution for delete

Status

X

X

X

X

Allowed to recommend
solution for disable

Status

X

X

X

X

Allowed to revert
solution

Status

X

X

X

X

X

Allowed to suggest
change to solution

Status

X

X

X

X

X

Perform Task on draft
proposal of solution

Status

X

X

Perform Task on draft
solution

Status

X

X

X

X

Perform Task on
proposed solution

Status

X

X

X

Perform Task on
solution being
reworked

Status

X

X

X

X

Perform Task on
solution in Content
Review

Status

X

X

Perform Task on
solution in Style
Review

Status

X

X

Perform Task on
solution recommended
for deletion

Status

X

X

Perform Task on
solution recommened
for disable

Status

X

X

Perform Task on
solution with
suggested changes

Status

X

X

X

View disabled solution

Status

X

X

X

X

X

View draft proposal of
solution

Status

X

View draft solution

Status

X

X

X

X

View externally
published solution

Status

X

X

X

X

X

View internally
published solution

Status

X

X

X

X

X

View proposed solution

Status

X

X

X

X

View solution being
reworked

Status

X

X

X

X

View solution in
Content Review

Status

X

X

X

X

View solution in Style
Review

Status

X

X

X

X

X

View solution task for
In Disabled

Status

X

X

X

X

X

View solution task for
In Draft

Status

X

X

X

X

View solution task for
In Propose

Status

X

X

X

X

View solution task for
In Rework

Status

X

X

X

X

View solution task for
Externally Published

Status

X

X

X

X

X

View solution task for
Internally Published

Status

X

X

X

X

X

View solution task for
Proposal Draft

Status

X

View solution task in
Content Review

Status

X

X

X

X

View solution task in
Style Review

Status

X

X

X

X

X

AgentSlotsPanel

UI Access

X

X

X

X

X

ContributeAuthoring
Panel

UI Access

X

X

X

X

X

ContributeFind
DuplicatePanel

UI Access

X

X

X

X

X

ContributeFindSimilar
Panel

UI Access

X

X

X

X

X

ContributeHistoryPanel

UI Access

X

X

X

X

ContributeMergePanel

UI Access

X

X

X

X

ContributeProperties
Panel

UI Access

X

X

X

X

X

ContributeQuickFind
Panel

UI Access

X

X

X

X

X

ContributeResultsPanel

UI Access

X

X

X

X

X

ContributeTask
AssignmentPanel

UI Access

X

X

X

X

X

ContributeViewFile
DocumentPanel

UI Access

X

X

X

X

X

ContributeViewSolutionPanel

UI Access

X

X

X

X

X

CustomerCreatePanel

UI Access

X

X

CustomerInformation
Panel

UI Access

X

X

CustomerOrderHistory
Panel

UI Access

X

X

CustomerResultsPanel

UI Access

X

X

CustomerSearchPanel

UI Access

X

X

CustomerSlotsPanel

UI Access

X

X

CustomerTicketHistory
Panel

UI Access

X

X

ErrorPanel

UI Access

X

X

X

X

X

Generic Access to the
ATG Business Intelligence Center

UI Access

X

X

X

GlobalPanel

UI Access

X

X

X

X

X

HelpfulFavoritesPanel

UI Access

X

X

X

X

X

HelpfulHotSolutions
Panel

UI Access

X

X

X

X

X

HelpfulManagement
ToolboxPanel

UI Access

X

HelpfulOpenByIDPanel

UI Access

X

X

X

X

X

HelpfulRecentSearches
Panel

UI Access

X

X

X

X

HelpfulRecentTickets
Panel

UI Access

X

HelpfulRecentlyViewed
Panel

UI Access

X

X

X

X

HelpfulRecommended
ReadingPanel

UI Access

X

X

X

X

X

HelpfulSearchResults
Panel

UI Access

X

X

X

X

X

OrderHistoryPanel

UI Access

X

X

QueryBuilderEditor
Panel

UI Access

X

X

X

X

QueryBuilderResults
Panel

UI Access

X

X

X

X

QueryBuilderSolution
QueriesPanel

UI Access

X

X

X

X

ResearchBrowsePanel

UI Access

X

X

X

X

X

ResearchFileDocument
Panel

UI Access

X

X

X

X

X

ResearchResultsPanel

UI Access

X

X

X

X

X

ResearchSearchPanel

UI Access

X

X

X

X

X

ResearchSolution
DocumentPanel

UI Access

X

X

X

X

X

ResearchSolution
HistoryPanel

UI Access

X

X

X

X

ResearchSolution
PropertiesPanel

UI Access

X

X

X

X

X

ResearchSolutionTasks
Panel

UI Access

X

X

X

X

X

ResearchSolution
TicketsPanel

UI Access

X

X

RespondBrowseContent
Panel

UI Access

X

X

X

X

X

RespondComposeMessage
Panel

UI Access

X

X

X

X

X

RespondLinkedSolutions
Panel

UI Access

X

X

X

X

X

TasksAuthoringTasks
Panel

UI Access

X

X

X

X

X

TasksMyTicketsPanel

UI Access

X

X

TasksReviewSolution
QueriesPanel

UI Access

X

X

X

X

X

TicketActivityPanel

UI Access

X

X

TicketsCustomer
InformationPanel

UI Access

X

X

TicketsResultsPanel

UI Access

X

X

TicketsSearchPanel

UI Access

X

X

TicketsSummaryPanel

UI Access

X

X

contentColumn

UI Access

X

X

X

X

X

contributeTab

UI Access

X

X

X

X

X

customersTab

UI Access

X

X

researchColumn

UI Access

X

X

X

X

X

researchTab

UI Access

X

X

X

X

X

respondTab

UI Access

X

X

X

X

X

serviceAdminLogin

UI Access

X

sidebarColumn

UI Access

X

X

X

X

X

tasksTab

UI Access

X

X

X

X

X

ticketsTab

UI Access

X

X

workspaceLogin

UI Access

X

X

X

X

X