This Appendix lists all the ATG Service access rights. Access rights are security permissions that control which users have access to which functionality within ATG Ticketing, Knowledge Manager, and Self Service. There are two types of access rights:
Direct access rights are security permissions that control which tasks users can perform in Service Center user interface. Direct access rights are associated with Roles, controlling which pages users see and which tasks users can perform within those pages. For example, direct access rights allow content authors to use the Contribute page, while customer service representatives can only use the Research page
Status access rights are security permissions that control which users can view, edit, and modify solutions during their workflow. Status access rights control which actions users can perform on those solutions. For example, status access rights allow a Content Editor to edit a solution when it is in the In Review state. You must be using Knowledge Manager to work with solutions
