By using Knowledge Manager in tandem with Self Service, you create and manage content that can be deployed to and served on the customer-facing Self Service Web site, also known as the production server, where customers can search and browse for the information they need.
After configuring the content using Knowledge Manager, the content is deployed to the Self Service server where the content and knowledge-base are available to your external customers. Self Service uses a Shared Data Repository to store External User information as well as ticketing information.
In a standard Self Service installation, the following ATG architecture occurs:
Self Service is the application that serves the knowledge base to your external customers
Service Administration and ATG Content Administration let you design the customized experience for your Web site users and deploy those changes to the Self Service customer-facing server using
PublishingAgent.PublishingAgent, which containsConfigFileSystemcomponents, requiresPublishingAgent.Base, which contains RMI and other handling components. For additional information on deployment, refer to the ATG Content Administration Programming GuideSearch provides robust search functionality, including linguistic processing to interpret query meaning and concepts based on syntax and vocabulary
Self Service and Knowledge Manager Architecture
