The Knowledge Manager agent-facing server is configured with two Scenario Manager configuration files, where you specify the location of the Process Editor Server and any global servers:
/atg/scenario/scenarioManager.xml– configuration for external users/atg/scenario/internalScenarioManager.xml– configuration for internal users
When configuring the Process Editor Servers, Knowledge Manager and Service Administration must run in the same ATG Content Administration cluster, where only one server in the cluster acts as the Knowledge Manager Workflow Process Editor Server (PES) and the Scenario Process Editor Server. The management server must run in a separate ATG Content Administration cluster from Knowledge Manager and must have a separate Workflow Process Editor Server and Scenario Process Editor Server.
Note: Ensure that the Knowledge Manager servers and Service Administration server are configured to use the same server and port number. Similarly, ensure that the management server uses a different server/port than the Knowledge Manager and Service Administration servers.
Configuring the Knowledge Manager Scenario Managers
The Knowledge Manager agent-facing server is aware of scenarios for both internal users and external users. You must configure the Knowledge Manager server as follows:
internalScenarioManager.xml– include the Knowledge Manager server as a Process Editor Server, so that you can create and edit scenarios for internal users:<?xml version="1.0" encoding="ISO-8859-1" ?>
<process-manager-configuration>
<process-editor-server>
<server-name>Knowledge Manager_host:production_drp_port</server-name>
</process-editor-server>
</process-manager-configuration>scenarioManager.xml– include the Self Service management server as a Process Editor Server, so that you can create and edit scenarios for external users:<?xml version="1.0" encoding="ISO-8859-1" ?>
<process-manager-configuration>
<process-editor-server>
<server-name>ATG Self_service_host:production_drp_port</server-name>
</process-editor-server>
</process-manager-configuration>
Configuring the Self Service Scenario Manager
With Self Service, the management server is aware of scenarios only for external users (users of the Self Service Web site). You configure the scenarioManager.xml file to have one Process Editor Server, which is a Self Service instance:
<?xml version="1.0" encoding="ISO-8859-1" ?>
<process-manager-configuration>
<process-editor-server>
<server-name>ATG Self_service_host:8851</server-name>
</process-editor-server>
</process-manager-configuration>
