This section includes a complete listing of available JMS events (including scenario-enabled events). All ATG Service events include the following information:
ProfileId
ParentSessionId
SessionId
EventDate
OrganizationId
IPAddress
EnvironmentName
SiteName
CustomerProfileId
(Knowledge Manager only)CustomerProfile
(Knowledge Manager only)AgentProfile
(Knowledge Manager only)RateAnswerMessage
(Self Service only)RateResultsListMessage
(Self Service only)
Knowledge Manager JMS Events
JMS Event Class | JMS Type | Available Details |
---|---|---|
|
| answer object |
|
|
|
|
| |
|
| workflow task |
|
| workflow task |
| workflow task |
ATG Solution JMS Events
JMS Event Class | JMS Type | Available Details |
---|---|---|
|
| Solution object |
| Solution object | |
| Solution object | |
| Solution object | |
| Solution object | |
|
| Solution object |
| Solution object |
Knowledge Manager-Specific Ticketing JMS Events
JMS Event Class | JMS Type | Available Details |
---|---|---|
|
| ticket object |
| ticket object | |
| ticket object | |
| ticket object | |
| ticket object | |
| ticket object | |
| ticket object |
Self Service JMS Events
JMS Event | JMS Type | Available Details |
---|---|---|
|
| ticket object |
|
| answer object |
|
|
|
|
|
|