Knowledge Manager is configured with these additional JMS events:
Solution events: Create, Delete, Modify, Status Change
Ticket events: Create, Reassign, Release, Reopen, Suspend, Unsuspend, Escalate, Status Change, Close
By default, these events are not configured to be used as scenario events, but you can enable them for scenarios or other messaging purposes by performing the following general process:
Create a custom ATG module.
In this module, create your own
scenarioManager.xmlordynamoMessaging.xmlfile. Edit the file to include your changes.Make sure you load your module in both the Knowledge Manager and Self Service servers.
See the ATG Personalization Programming Guide for details on customizing JMS events, messages, and scenario events.
