Placeholders for Custom Messages
                
                    The Actions of Send email and Send SMS message allow you to customize
                        event messages.
                
                
                    - 
                        Click anywhere inside the text box.
                        The Event Context Information displays, showing a list of placeholders
                            and their definitions. 
- 
                        Scroll down and select a placeholder or type a keyword in the search
                            box to find the placeholder.
                    
- 
                        If wanted, sort the list by clicking a column header.
                    
- 
                        To start a new line in the text box, press Enter.
                        
 Note - 
                            To type square brackets [ ] in the custom message for
                                non-placeholder words, add a backslash in front of the square
                                bracket, \[ or \], such as \[and]. Otherwise, the message sent does
                                display the square brackets.
 
- 
                        To close the Event Context Information, click anywhere inside the
                            browser window.