Request Physical Media (Online)

1. Gather this information.

   • Product name, software release version, and patches required.

     See Available Software Release Packages.

   • Your shipping information.

2. Go to My Oracle Support at:

   https://support.oracle.com

3. Sign in.
4. Click on the Contact Us link in the upper right corner of the window.
5. In the Request Description section, fill in this information.
   1. In the Request Category drop-down menu, select the following:

      Physical Media Request (Legacy Oracle Products, Primavera, BEA, Sun Products)

   2. In the Request Summary field, type.

      PMR for latest software release for Netra Server X5-2.

6. In the Request Details section, answer the questions in this table.

   Question Your Answer Is this a physical software media shipment request? Yes Which product line does the media request involve? Sun Products Are you requesting a required password for a patch download? No Are you requesting a patch on CD/DVD? Yes If requesting a patch on CD/DVD, please provide the patch number and OS/platform? Enter the patch number for each download that you want from the software release. List the product name and version requested for the physical media shipment? Product Name: Netra Server X5-2 Version: Latest software release number What is the OS/platform for the requested media? If you are requesting OS-specific downloads, specify the OS here. If you are requesting system firmware only, enter Generic. Are any languages required for this shipment? No

7. Fill in the Ship-To contact, phone number, email address, company name, and shipping address information.
8. Click Next.
9. Under Relevant Files, type.

   Knowledge Article 1361144.1.

10. Click Submit.

Related Information

• Request Physical Media (By Phone)