Table of Contents

• Title and Copyright Information
• Preface
• Getting Started
  • Navigation
    • Business Management Dashboard
  • Understanding the Business Organization Structure
  • Onboard your Business
  • Users and Groups
    • Predefined Payment Groups
    • Privileges
  • Quick Reference
• Businesses
  • Add a Business
  • Verify a Business - Know Your Customer (KYC)
  • Assign a Business User
  • Unassign a Business User
  • Edit a Business
    • Add a new Industry Payment Cloud Service
  • Card Statement Descriptors
• Business Units
  • Add a Business Unit
  • Assign a Business Unit User
  • Unassign a Business Unit Owner
  • Edit a Business Unit
  • Edit Business Unit Card Statement Descriptor
• Business Accounts
  • Add a Business Account
  • Edit a Business Account
  • Assign a Business Account Owner
  • Unassign a Business Account Owner
  • Edit Business Account Card Statement Descriptor
  • View Payment Locations within a Business Account
• Locations and Sub-locations
  • Add a Location
  • Assign Locations to a Business Account
  • Reassign Payment Location’s Account
  • Edit a Location
  • Assign Users to a Location or Sub-location
  • Unassign Users from a Location
  • Sub-locations
    • Add a Sub-location
    • Edit a Sub-location
    • View Sub-location
• Business Day
  • Define a Business Day for the Organization
  • Define a Business Day for a Location
  • Edit a Business Day
  • Adjust a Business Day
• Payment Terminals
  • Set Up the Terminal and Configure Network Settings
    • Network Allowlist
  • Register the Terminal
    • Board the Terminal
  • Manage Terminal Workstations
    • Reassign the Terminal
    • Unassign the Terminal
  • Offline Processing
  • Terminal Responses
  • Understanding Firmware Updates
  • Securing your Payment Terminals
• Payments and Payouts
  • Payment Processing
    • Pay by link for Oracle Hospitality Payment Cloud Service
      • Configuration
      • Generate & Send Payment Link
      • Check Payment Status
      • Refunds: Reverse a Pay by Link Payment
      • Reporting: Identify Pay by Link Transactions
      • Best Practices
  • Payout Schedules
• Chargebacks
  • Accept a Chargeback
  • Defend a Chargeback
  • Explanation of Chargeback Fees
• Refunds
  • Refund Fees and Process
  • Refund a Transaction
• Reports
  • Transaction Summary Report
  • Accounting Report
  • Payout Report
  • Chargeback Transactions Report
  • Quick Views
    • Transaction Quick Views
    • Payout Quick Views
• Reconciliation
  • Reconciling OPERA PMS Transactions with Oracle Payment Cloud Service
    • Generate the OPERA Credit Card Summary
    • Open the Oracle Payments Accounting Report
    • Match Net Revenue to Net Sales
    • Match Expected Payout to Actual Payout
    • Read Any Variance
    • Drill into Outstanding Transactions
    • Assess Aging and Identify Follow-up Needs
    • Review Deposits for the Business Day
• Troubleshooting
  • Failed Credit Card Captures
  • What if the Terminal Displays TAMPER?