Table of Contents Title and Copyright Information Preface Getting Started Navigation Business Management Dashboard Understanding the Business Organization Structure Onboard your Business Users and Groups Predefined Payment Groups Privileges Quick Reference Businesses Add a Business Verify a Business - Know Your Customer (KYC) Assign a Business User Unassign a Business User Edit a Business Add a new Industry Payment Cloud Service Card Statement Descriptors Business Units Add a Business Unit Assign a Business Unit User Unassign a Business Unit Owner Edit a Business Unit Edit Business Unit Card Statement Descriptor Business Accounts Add a Business Account Edit a Business Account Assign a Business Account Owner Unassign a Business Account Owner Edit Business Account Card Statement Descriptor View Payment Locations within a Business Account Locations and Sub-locations Add a Location Assign Locations to a Business Account Reassign Payment Location’s Account Edit a Location Assign Users to a Location or Sub-location Unassign Users from a Location Sub-locations Add a Sub-location Edit a Sub-location View Sub-location Business Day Define a Business Day for the Organization Define a Business Day for a Location Edit a Business Day Adjust a Business Day Payment Terminals Set Up the Terminal and Configure Network Settings Network Allowlist Register the Terminal Board the Terminal Manage Terminal Workstations Reassign the Terminal Unassign the Terminal Offline Processing Terminal Responses Understanding Firmware Updates Securing your Payment Terminals Payments and Payouts Payment Processing Pay by link for Oracle Hospitality Payment Cloud Service Configuration Generate & Send Payment Link Check Payment Status Refunds: Reverse a Pay by Link Payment Reporting: Identify Pay by Link Transactions Best Practices Payout Schedules Chargebacks Accept a Chargeback Defend a Chargeback Explanation of Chargeback Fees Refunds Refund Fees and Process Refund a Transaction Reports Transaction Summary Report Payout Report Chargeback Transactions Report Quick Views Transaction Quick Views Payout Quick Views Troubleshooting Failed Credit Card Captures What if the Terminal Displays TAMPER?