Perform Diagnostics Remotely

1. Are you starting a new troubleshooting session with this task?
   • Yes – Go to Begin the Diagnostic Process and start your troubleshooting session there.
   • No – Go to Step 2.
2. Do you access the SP from the network or terminal server?
   • Network – Go to Step 3.
   • Terminal server (serial interface) – Go to Step 8.
3. Can you access the SP from the network?

   See Access the SP (RJ-45 Port), then return to this step.

   • Yes – Go to Step 17.
   • No – Go to Step 4.
4. Can you ping the switch from the network?
   • Yes – Go to Step 6.
   • No – Go to Step 5.
5. Are you sure that the network parameters are configured correctly?
   • Yes – Go to Step 12.
   • No – Go to Step 7.
6. From the terminal server (serial interface), enable the network administrative interface and network services through Oracle ILOM.

   -> set /SP/network state=enabled
   -> set /SP/services/ssh state=enabled
   -> set /SP/services/https servicestate=enabled

   Then return to Step 3.

7. From the terminal server (serial interface), configure the correct network parameters through Oracle ILOM.

   See Access the SP (SER MGT Port), then return to this step.

   Type:

   -> set /SP/network pendingipdiscovery=static
   -> set /SP/network pendingipaddress=IP_address_for_SP
   -> set /SP/network pendingipgateway=IP_address_for_gateway
   -> set /SP/network pendingipnetmask=255.255.255.0
   -> set /SP/network commitpending=true

   Then return to Step 3.

8. Can you access the SP from the terminal server or serial interface?

   See Access the SP (SER MGT Port), then return to this step.

   • Yes – Go to Step 17.
   • No – Go to Step 9.
9. Are you sure that the serial parameters are configured correctly?
   • Yes – Go to Step 12.
   • No – Go to Step 10.
10. Configure the correct serial parameters for the terminal server or serial console.

    • Baud – 9600

    • Data bits – 8

    • Parity – N

    • Stop bits – 1

    • Flow control – none

11. From the network, configure the correct serial parameters through Oracle ILOM.

    See Access the SP (RJ-45 Port), then return to this step.

    Type:

    -> set /SP/serial/external pendingflowcontrol=none
    -> set /SP/serial/external pendingspeed=9600
    -> set /SP/serial/external commitpending=true

    Then return to Step 8.

12. Are you sure that the cabling is wired correctly with good cables and firm connections?
    • Yes – Go to Step 14.
    • No – Go to Step 13.
13. Inspect and replace cabling as necessary.

    Then return to Step 2.

14. Are you sure that the communication hardware (NICs, hosts, terminals, routers, and switches) is fully functional?
    • Yes – Go to Step 16.
    • No – Go to Step 15.
15. Inspect and replace communication hardware as necessary.

    Then return to Step 2.

16. Perform a visual inspection of the switch.

    See Perform Diagnostics at the Switch.

17. Display the log files from Oracle ILOM.

    -> show /SP/logs/event/list Class==Fault Type==Fault

18. Do the log entries identify the problem?
    • Yes – Go to Step 19.
    • No – Go to Step 22.
19. Is the problem hardware or software related?
    • Hardware – Go to Step 20.
    • Software – The solution is beyond the scope of this document. Refer to the switch Oracle InfiniBand Switch and Virtualized I/O Systems Administration Guide and the software troubleshooting documentation. If necessary, contact your authorized Oracle Service Provider.
20. Has enough information been provided to justify a service operation?
    • Yes – Go to Step 21.
    • No – Go to Step 22.
21. Remove the faulted component and install a new component.

    See Faulted Item Replaceable Components or Oracle ILOM Legacy Target Replaceable Components for links to component service tasks.

22. Perform Oracle ILOM target diagnostics.

    See Perform Oracle ILOM Target Diagnostics.

Related Information

• Begin the Diagnostic Process

• Perform Diagnostics at the Switch

• Perform Additional Diagnostics at the Switch

• Perform Oracle ILOM Target Diagnostics