• Title and Copyright Information
• Preface
• 1 Overview of Dashboards and Reports
  • The Dashboard
    • Dashboard Details
    • Redwood Style for Dashboards Page
    • Dashboards Page User Experience Improvements
    • Add Dashboard Charts
    • Navigate the Dashboard
    • Modify Dashboard Charts
    • Auto Refresh Dashboard Charts
    • Set a Date Filter
  • Reports
    • Grant Permissions to View Reports
    • Associate a Report With a Resource
    • Refresh a Report
    • Redesigned Configuration Page
    • Export a Report
  • Dashboard Charts and Reports
    • Configure Predefined Reports
    • Configure Available Reports for a User Type
    • Set Up Dashboards as a Menu Item for a User Type
    • Add a Dashboard
    • Edit a Dashboard
    • Dashboard Tiles — Re-size Option
    • Delete Current Dashboard
    • Rename a Dashboard
    • Filter Resource-Specific Data for Dashboards
    • Filter Resource-Specific Data for a Selected Report
    • Drag and Drop Reports and Charts in Mobile Devices
    • Embed Reports from an external application
    • Set Permissions for a List of Reports
• 2 Dashboard Reports
  • Completion Progress By Volume Report
  • View the Completion Progress Report
  • View the Capacity by Category Report
  • Average Productivity by Activity Report
  • View the Average Productivity by Work Type Report
  • View the Resources by Statuses Report
  • View the Comparing Resources by Number of Activities Report
  • View the Comparing Resources Productivity Report
  • View the Auto-Routing Results Dashboard Chart
  • View the Routing Errors Reasons Report
  • View the Mean Time to Deliver Report
  • View the Percentage of Activities Met Report
  • View the Percentage of Customer Expectations Met Report
  • View the Average Travel Time Per Resource Report
  • View the Activities by Status Report
  • View the Mobile App Usage by Versions Report
  • View the Usage of the Mobile App Old Versions Report
  • View the Offline Synchronization Report
• 3 Routes and Activities Reports
  • About Routes and Activities Reports
  • View the InTime/Late/Early Activity Report
  • View the Notification Summary Report
  • Search the Messages Report With Work Order Number
  • Print the Route of a Single Resource
  • View the Route Statistics Report
  • View the Route Time Parameters Report
  • View the Routing Report
  • Manual Assignment Reports
  • View Scheduled Reports
  • Configuration History Reports
• 4 Communication and Post Activity Survey Reports
  • About Communication and Post Activity Survey Reports
  • View the Average Number of Calls Per Customer Report
  • View the Percent of Accurate Last Messages Report
  • View the Percent of Contacted Customers Report
  • View the Last Message Window Size Report
  • View the Transferred Calls Report
  • View the Messages Report
• 5 Statistical and Administrative Reports
  • About Statistical and Administrative Reports
  • View the Average Travel Time Report
  • View the GPS Alerts Per Resource Report
  • View the Inactive Users Report
  • View the Number of Active Users Report
  • View the Inventory Report
  • View the Travel Statistics Report
  • View the Work Order Statistics Report
  • View the Work Statistics Report
• 6 Troubleshooting Reports
  • Report Words and Header Translations
  • Time-Out Messages
• 7 Revision History