The following documents comprise the ATG Service offering:
Document | Description |
|---|---|
Describes the configuration of ATG Knowledge. This book is designed for systems administrators, and assists in the tasks needed for configuring and customizing ATG Knowledge. | |
Designed to help business users understand and work with ATG Knowledge using the ATG Service Center user interface. Describes how to perform typical tasks such as searching for content to help customers, creating complex search queries, authoring content, sending content via e-mail, and viewing reports. | |
Describes ATG Self Service concepts and tasks for system administrators, such as installing ATG Self Service, configuring it to work with ATG Search, and adding ATG Self Service to an existing site. | |
Describes using ATG Ticketing, including creating, modifying and working with Tickets. Designed for the ATG Ticketing business user and Customer Service Representative. |
The following ATG manuals provide additional reference information:
Document | Description |
|---|---|
Describes how to set up and customize ATG Content Administration and its browser-based user interface, the ATG Business Control Center. Also describes how to deploy content to a production Web site. Intended for system administrators, developers, and page developers. | |
ATG Business Control Center Administration and Development Guide | Describes how to configure and customize the ATG Business Control Center. Also describes how to manage user profiles and create organizations and roles. Intended for technical audiences. |
Provides “best practice” instructions for installing, configuring, and running multiple ATG applications in an integrated environment. | |
Presents a detailed description of Nucleus programming concepts for developers and other advanced users. Includes examples and reference information about developing applications with the Dynamo Application Framework. |
