This Appendix lists all the Service access rights. Access rights are security permissions that control which users have access to which functionality within ATG Ticketing, ATG Knowledge, and ATG Self Service. There are two types of access rights:
Direct access rights are security permissions that control which tasks users can perform in the ATG Service Center user interface. Direct access rights are associated with Roles, controlling which tabs users see and which tasks users can perform within those tabs. For example, direct access rights allow content authors to use the Contribute tab, while customer service representatives can only use the Research tab.
Status access rights are security permissions that control which users can view, edit, and modify solutions during their workflow. Status access rights control which actions users can perform on those solutions. For example, status access rights allow a Content Editor to edit a solution when it is in the In Review state. You must be using ATG Knowledge to work with solutions.
