ATG Knowledge uses the following workflow types:
Agent workflows govern creating, editing, and managing solutions in ATG Knowledge. These workflows are discussed in detail in this section.
Admin workflows are used by ATG Service Administration to configure ATG Knowledge and ATG Self Service settings. They are also used by administrators who are setting up user segments.
The Import workflows are used to import existing solution, user/group, and topic data from Primus eServer into ATG Knowledge and to import existing solutions using the ATG Repository Loader.
ATG Knowledge provides the following default project workflows. When you view workflows in the ACC, these workflows are located in the /Service/Agent/project folder.
ApproveChangeEditExistingSolutionallows a user to approve or reject a suggested change to an existing solution then routes the solution through content and style reviews. Check-in occurs after changes are approved.DeleteSolutionallows a user to delete a solution after approval, deletes the solution from the ATG Knowledge base.DisableSolutionallows a user to disable a solution– the solution is not removed from the ATG Knowledge base but is not available and will not be returned when a query is submitted and will not be visible by browsing the topic tree.EditExistingSolutionallows a user to modify an existing solution, then routes the solution through content and style reviews.EditNewSolutionallows a user to create a new solution.EditProposedSolutionallows a user who does not have permission to author solutions to propose a new solutionMergeSolutionsallows a user to merge two solutions, then routes the solution through content and style reviews.SingleCheckinEditNewSolutionperforms the same tasks asEditNewSolution, but check-in does not occur until publication.SingleCheckinEditProposedSolutionperforms the same tasks asEditProposedSolution, but check-in does not occur until publication
