Users can be assigned access rights that allow them to view tasks in the Solution Queue on the ATG Service Center Tasks tab, even if they do not have permission to view the working revision of the solutions associated with the tasks. For example, suppose a group of agents is allowed to suggest changes to solutions but is not allowed to view the working revisions. Allowing agents to view tasks for solutions with suggested changes helps them keep track of their suggestions.
The right to view tasks is based on both owning group and status. A user must be assigned both of the following in order to view tasks:
a global role that allows them to view tasks
an organization role that allows them to view tasks in a particular status
For more information about using the ATG Service Center, refer to the ATG Knowledge Guide for Business Users.
