The Tier 1, or svcTier1Role, role provides the following Direct Access Rights:

Direct Access Rights

Direct Access Rights

AgentSlotsPanel 

Allowed to Perform Advanced Search 

Allowed to Release Task to Group 

Allowed to View Public Queries 

Allowed to discard solution 

Allowed to propose solution 

Allowed to revert solution 

Allowed to suggest change to solution 

ChatContentBrowserPanel 

ChatPanel 

ContributeAuthoringPanel 

ContributeFindDuplicatePanel 

ContributeFindSimilarPanel 

ContributePropertiesPanel 

ContributeQuickFindPanel 

ContributeResultsPanel 

ContributeTaskAssignmentPanel 

ContributeViewFileDocumentPanel 

ContributeViewSolutionPanel 

CustomerAccountPanel 

CustomerCreatePanel 

CustomerInfoPanel 

CustomerInformationPanel 

CustomerOrderHistoryPanel 

CustomerResultsPanel 

CustomerSearchPanel 

CustomerSlotsPanel 

CustomerTicketHistoryPanel 

ErrorPanel 

GlobalPanel 

HelpfulFavoritesPanel 

HelpfulHotSolutionsPanel 

HelpfulOpenByIDPanel 

HelpfulRecommendedReadingPanel 

HelpfulSearchResultsPanel 

OrderHistoryPanel 

PerformTaskondraftproposalofsolution 

ResearchBrowsePanel 

ResearchFileDocumentPanel 

ResearchResultsPanel 

ResearchSearchPanel 

ResearchSolutionDocumentPanel 

ResearchSolutionPropertiesPanel 

ResearchSolutionTasksPanel 

ResearchSolutionTicketsPanel 

RespondBrowseContentPanel 

RespondComposeMessagePanel 

RespondLinkedSolutionsPanel 

TasksAllTicketsPanel 

TasksAuthoringTasksPanel 

TasksMyTicketsPanel 

TasksReviewSolutionQueriesPanel 

TicketActivityPanel 

TicketsCustomerInformationPanel 

TicketsResultsPanel 

TicketsSearchPanel 

TicketsSummaryPanel 

View externally published solution 

View internally published solution 

View solution in Style Review 

View solution task for Externally Published 

View solution task for Internally Published 

View solution task in Style Review 

chatTab 

contentColumn 

contributeTab 

customersTab 

researchColumn 

researchTab 

respondTab 

sidebarColumn 

tasksTab 

ticketsTab 

workspaceLogin

 
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