This chapter assumes that you are using the server architecture described in the ATG Multiple Application Integration Guide. This model includes a management server running Content Administration, Search, and other administrative applications, an optional external-facing or production server on which ATG Self Service runs, an internal-facing server for Knowledge, and a dedicated data loading server for reporting.
It also assumes that the following JNDI data sources have been defined in your application server:
production (customer-facing) database
agent (agent-facing) database
management database
data warehouse
Before you use the procedures in this chapter to configure reporting for the ATG Service applications, you must install the following ATG applications:
Install ATG Service as described in Installing ATG Service.
Install ATG Search as described in Using ATG Search with ATG Service.
Install ATG ACI as described in the ATG Customer Intelligence Installation and Configuration Guide
Make sure the database connection from the ACI to the data warehouse schema is working:
Open the ATG Reporting Center.
Click Tools > Directory and click the Data Sources tab.
In the list of data sources, click the name of the ATG data warehouse.
Under Actions, click More > Test the Connection.
