The Tier 2, or svcTier2Role, role provides the following Direct Access Rights:

Direct Access Rights

Direct Access Rights

AgentSlotsPanel 

Allowed to Assign Tasks to Users 

Allowed to Manage Queries 

Allowed to Perform Advanced Search 

Allowed to Release Task to Group 

Allowed to Set Statement-Level security 

Allowed to View Public Queries 

Allowed to create solution 

Allowed to discard solution 

Allowed to merge solution 

Allowed to open for edit externally published solution 

Allowed to open for edit internally published solution 

Allowed to open for edit solution being reworked 

Allowed to open for edit solution in Content Review 

Allowed to open for edit solution in Style Review 

Allowed to open for edit solution in draft 

Allowed to recommend solution for delete 

Allowed to recommend solution for disable 

Allowed to revert solution 

Allowed to suggest change to solution 

ChatContentBrowserPanel 

ChatPanel 

ContributeAuthoringPanel 

ContributeFindDuplicatePanel 

ContributeFindSimilarPanel 

ContributeHistoryPanel 

ContributeMergePanel 

ContributePropertiesPanel 

ContributeQuickFindPanel 

ContributeResultsPanel 

ContributeTaskAssignmentPanel 

ContributeViewFileDocumentPanel 

ContributeViewSolutionPanel 

CustomerAccountPanel 

CustomerCreatePanel 

CustomerInfoPanel 

CustomerInformationPanel 

CustomerOrderHistoryPanel 

CustomerResultsPanel 

CustomerSearchPanel 

CustomerSlotsPanel 

CustomerTicketHistoryPanel 

ErrorPanel 

GlobalPanel 

HelpfulFavoritesPanel 

HelpfulHotSolutionsPanel 

HelpfulOpenByIDPanel 

HelpfulRecentSearchesPanel 

HelpfulRecentTicketsPanel 

HelpfulRecentlyViewedPanel 

HelpfulRecommendedReadingPanel 

HelpfulSearchResultsPanel 

OrderHistoryPanel 

Perform Task on draft solution 

Perform Task on proposed solution 

Perform Task on solution being reworked 

Perform Task on solution with suggested changes 

QueryBuilderEditorPanel 

QueryBuilderResultsPanel 

QueryBuilderSolutionQueriesPanel 

ResearchBrowsePanel 

ResearchFileDocumentPanel 

ResearchResultsPanel 

ResearchSearchPanel 

ResearchSolutionDocumentPanel 

ResearchSolutionHistoryPanel 

ResearchSolutionPropertiesPanel 

ResearchSolutionTasksPanel 

ResearchSolutionTicketsPanel 

RespondBrowseContentPanel 

RespondComposeMessagePanel 

RespondLinkedSolutionsPanel 

TasksAllTicketsPanel 

TasksAuthoringTasksPanel 

TasksMyTicketsPanel 

TasksReviewSolutionQueriesPanel 

TicketActivityPanel 

TicketsCustomerInformationPanel 

TicketsResultsPanel 

TicketsSearchPanel 

TicketsSummaryPanel 

View draft solution 

View externally published solution 

View internally published solution 

View proposed solution 

View solution being reworked 

View solution in Content Review 

View solution in Style Review 

View solution task for Externally Published 

View solution task for In Draft 

View solution task for In Propose 

View solution task for In Rework 

View solution task for Internally Published 

View solution task in Content Review 

View solution task in Style Review 

chatTab 

contentColumn 

contributeTab 

customersTab 

researchColumn 

researchTab 

respondTab 

sidebarColumn 

tasksTab 

ticketsTab 

workspaceLogin

 
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