The following ATG products can also be used with ATG Service
ATG Reporting – Using ATG Customer Intelligence (ACI), Reporting creates reports that allow you to track various aspects of your Service installation. Using ATG Data Warehouse, this reporting is started on an agent server using the
Service.KnowledgeDatWarehousemodule.ATG Commerce Service Center – Using ATG Commerce Service Center enables an agent to perform ATG Commerce site tasks, such as creating and managing customer profiles, creating and managing orders, issuing refunds and exchanges, processing returned items, and researching customer activity.
ATG Service, including ATG Knowledge, ATG Self Service, ATG Commerce Service Center,
ATG Data Warehouse and ATG Search
All application and database servers are located behind your inside firewall. The HTTP (or web) server for Self Service is placed between the inner and outer firewall, limiting the number of ports that must be opened externally to a single HTTP port on the outer firewall (access to the HTTP server) and a single port per Self Service servlet engine. By default, this is port 8080 on JBoss, 7001 on WebLogic, 9080 on WebSphere.
