This chapter describes how to configure the ATG Reporting Framework (ARF) and ATG Customer Intelligence (ACI) for an ATG Service configuration that includes ATG Knowledge, ATG Self Service and ATG Search. ARF collects data and loads it into the ATG Data Warehouse, where you can use ACI to access and analyze it. Use ACI components to view or create business reports related to your internal and external customer interactions, to analyze data, to perform ad hoc queries, and to create dashboards and scorecards.
For information on installing and configuring ACI, refer to the ATG Customer Intelligence Installation and Configuration Guide. For information about the ATG Data Warehouse, refer to the ATG Customer Intelligence Data Warehouse Guide.
