ATG Knowledge and ATG Self Service are preconfigured with a number of reports. Knowledge and Self Service use ATG Customer Intelligence (ACI) to analyze data and provide reports.
ATG Knowledge comes preconfigured with multiple reports on solution and user data. For more information about ATG Knowledge reports, refer to the ATG Knowledge Configuration Guide.
ATG Self Service comes preconfigured with a de-escalation report, which provides information about the percentage of de-escalations and the rate of successful de-escalations. For more information about ATG Self Service reports, refer to the ATG Self Service Configuration Guide.
