newTicketPriority
The default ticket priority for a new ticket created in the ATG Service Center is 0. The newTicketPriority value is set in the TicketingManager.properties file in the ACC.
To change the default priority for new tickets:
From the ACC menu, select Pages and Components>Components by Path. The Components page is displayed.
From the Components page, expand the atg>ticketing folder, and then double-click the
Ticketing Managerfile. The TicketingManager Component Editor is displayed.From the TicketingManager Component Editor, scroll to the
newTicketPriorityproperty.
In the newTicketPriority property, change the priority number as required, and then click Save.
