This section lists the names of each field (option) in the Service Administration user interface, grouped by the page of Self Service Administration where the option appears. For instructions on creating security for UI options, see Field-Level Security.
Global Settings UI Options
User Interface Option | Type | UI Field Name |
---|---|---|
| Site | Separate customer logins per site |
| Site | Allow Anonymous Users |
| Site | Policy Enabled |
| Site | Policy file path |
| Site | Compact policy value |
| Site | Show “Powered by ATG” logo |
| Site | Site admin email address (for error messages) |
| Site | Site URL |
| Site | PublishingWebAgent URL |
| Site | Allow Brands |
| Site | Brand Selection Page URL [if Allow Brands is selected] |
Skin Selection and Skin Settings UI Options
User Interface Option | Type | UI Field Name |
---|---|---|
| Segment | Ability to choose skins in the Skin Selection screen. Skin chosen determines which Skin Settings pages and UI options are available. |
| Segment | Skin CSS [for Simple Links skin] |
| Segment | Skin JavaScript [for Simple Links skin] |
| Segment | Show Simple Links Logo [for Simple Links skin] |
| Segment | Skin CSS [for Simple Tabs skin] |
| Segment | Skin JavaScript [for Simple Tabs skin] |
| Segment | Show Simple Links Logo [for Simple Tabs skin] |
| Segment | Skin CSS [for Funky Metal skin] |
| Segment | Skin JavaScript [for Funky Metal skin] |
| Segment | Show Header [for Funky Metal skin] |
| Segment | Header HTML [for Funky Metal skin] |
| Segment | Show Footer [for Funky Metal skin] |
| Segment | Footer HTML [for Funky Metal skin] |
| Segment | Show Left Rail [for Funky Metal skin] |
| Segment | Left Rail HTML [for Funky Metal skin] |
| Segment | Show Right Rail [for Funky Metal skin] |
| Segment | Right Rail HTML [for Funky Metal skin] |
General Settings UI Options
User Interface Option | Type | UI Field Name |
---|---|---|
| Segment | Query Languages |
| Segment | Default Query Language |
| Segment | Use Browser’s locale (if supported) |
| Segment | Result Languages |
| Segment | Default Results Language |
| Segment | Use Browser’s locale (if supported) |
| Segment | Search content cluster |
| Segment | Support Customer Login |
| Segment | Support Customer Registration |
| Segment | Alternate URL [shown if |
| Segment | Support Customer Profile Edits |
| Segment | Alternate URL [shown if |
| Segment | Support Password Changes |
| Segment | Alternate URL [shown if |
Email Settings UI Options
User Interface Option | Type | UI Field Name |
---|---|---|
| Segment | Email Header |
| Segment | Email Footer |
| Segment | Forgotten Password Email Preamble |
| Segment | Registration Email Preamble |
| Segment | Email-a-friend Email Preamble |
Home Page UI Options
User Interface Option | Type | UI Field Name |
---|---|---|
| Segment | Home Page Styles > Use CSS |
| Segment | Home Page Styles > External CSS URL [if |
| Segment | Home Page Styles > CSS field [if |
| Segment | Home Page Layout > Number of columns |
| Segment | Home Page > Hot Solutions [Number of solutions to show] |
| Segment | Home Page > Best Bets [Number of solutions to show] |
| Segment | Home Page > Top Questions [Number of questions to show] |
| Segment | Home Page > Guided Search [Number of guides to show] |
| Segment | Home Page > Guide 1 |
| Segment | Home Page > Guide 2 |
| Segment | Home Page > Guide 3 |
Search Page UI Options
User Interface Option | Type | UI Field Name |
---|---|---|
| Segment | Allow Search |
| Segment | Use CSS |
| Segment | External CSS URL [if |
| Segment | CSS field [if |
| Segment | Show Example Questions |
| Segment | Rotate Questions |
| Segment | Every n seconds |
| Segment | Num Results per page |
| Segment | Max Number of results |
| Segment | Default Sorting |
| Segment | Allow User Sorting |
| Segment | Show Rate these results |
| Segment | User Filter By Topic |
| Segment | Use advanced options |
| Segment | Advanced search open by default |
| Segment | Show Language Selection |
| Segment | Solution Formats Enabled |
| Segment | Document Formats Enabled |
| Segment | |
| Segment | HTML |
| Segment | Other |
Browse Page UI Options
User Interface Option | Type | UI Field Name |
---|---|---|
| Segment | Allow Browse |
| Segment | Use CSS |
| Segment | External CSS URL [if |
| Segment | CSS field [if |
| Segment | Num Results per page |
| Segment | Max Number of results |
| Segment | Default Sorting |
| Segment | Allow User Sorting |
| Segment | Show topics if empty |
Solution Page UI Options
User Interface Option | Type | UI Field Name |
---|---|---|
| Segment | Use CSS |
| Segment | External CSS URL [if |
| Segment | CSS field [if |
| Segment | Allow Ratings |
| Segment | Show Metadata |
| Segment | Allow Email a friend |
| Segment | Allow Bookmark |
| Segment | Allow Print |
| Segment | Allow Escalate |
| Segment | Print Header HTML |
| Segment | Print Footer HTML |
Document Page UI Options
User Interface Option | Type | UI Field Name |
---|---|---|
| Segment | Use CSS |
| Segment | External CSS URL [if |
| Segment | CSS field [if |
| Segment | Allow Ratings |
| Segment | Show Metadata |
| Segment | Allow Email a friend |
| Segment | Allow Bookmark |
| Segment | Allow Print |
| Segment | Allow Escalate |
Account Page UI Options
User Interface Option | Type | UI Field Name |
---|---|---|
| Segment | Use CSS |
| Segment | External CSS URL [if |
| Segment | CSS field [if |
| Segment | Show Tickets |
| Segment | Show History |
| Segment | Allow user options |
| Segment | Allow user to close |
| Segment | Allow user to reopen |
| Segment | Allow user to add a note |
| Segment | Company |
| Segment | Job Title |
| Segment | Address 1 |
| Segment | Address 2 |
| Segment | City |
| Segment | County |
| Segment | State |
| Segment | Postal Code |
| Segment | Country |
| Segment | Telephone |
| Segment | Company |
| Segment | Job Title |
| Segment | Address 1 |
| Segment | Address 2 |
| Segment | City |
| Segment | County |
| Segment | State |
| Segment | Postal Code |
| Segment | Country |
| Segment | Telephone |
Contact Us Page UI Options
User Interface Option | Type | UI Field Name |
---|---|---|
| Segment | Allow Contact Us |
| Segment | Use CSS |
| Segment | External CSS URL [if |
| Segment | CSS field [if |
| Segment | Service escalation method |
| Segment | Service escalation email address [if escalation method is email] |
| Segment | Pre-fill profile fields |
| Segment | Show Additional Info to User |
| Segment | Show Escalation Terms |
| Segment | Show Problem Category |