The following tables contain ATG Knowledge UI elements (tabs and panels) and their associated Direct Access Rights.
ATG Service Center Client
Direct Access Right | Description |
---|---|
| Allowed to login and use the ATG Service Center client |
Research Tab
Research Tab Panel/Item | Direct Access Right | Description |
---|---|---|
Research Tab |
| Allowed to access research tab |
Search |
| Allowed to access search panel in Research/Find |
Browse |
| Allowed to access browse topic panel in Research/Find |
Results |
| Allowed to access results panel in Research/Find |
View Document |
| Allowed to access view file document panel in Research/Find |
View Solutions |
| Allowed to access view solution document panel in Research/Find |
Properties |
| Allowed to access view solution properties panel in Research/Find |
Solution Tasks |
| Allowed to access view solution tasks panel in Research/Find |
Associated Tickets |
| Allowed to access view solution cases panel in Research/Find |
History |
| Allowed to access view solution history panel in Research/Find |
Contribute Tab
Contribute Tab Panel/Item | Direct Access Right | Description |
---|---|---|
Contribute Tab |
| Allowed to access contribute tab |
Authoring |
| Allowed to access author solution panel in Contribute |
Properties |
| Allowed to access edit solution properties panel in Contribute |
Task Assignment |
| Allowed to access assign solution task panel in Contribute |
History |
| Allowed to access view solution history panel in Contribute |
Contribute-Research Split Screen
Contribute-Research Split Screen Panel/Item | Direct Access Right | Description |
---|---|---|
Contribute-Research Split Screen |
| Allowed to access contribute-research split screen |
Merge |
| Allowed to access merge solutions panel in Contribute |
Quick Find |
| Allowed to access quick find panel in Contribute/Research |
View Results |
| Allowed to access quick find solution results panel in Contribute/Research |
View Document |
| Allowed to access research view file document panel in Contribute/Research |
View Solution |
| Allowed to access research view solution document panel in Contribute/Research |
Similar Content |
| Allowed to access find similar solutions panel in Contribute/Research |
Possible Duplicates |
| Allowed to access find possible duplicates |
Respond Tab
Respond Tab Panel/Item | Direct Access Right | Description |
---|---|---|
Respond Tab |
| Allowed to access respond tab |
Browse Content |
| Allowed to access content browser panel in Communicate |
Linked Documents |
| Allowed to access linked solutions panel in Communicate |
Compose Message |
| Allowed to access send message panel in Communicate |
Tasks Tab
Tasks Tab Panel/Item | Direct Access Right | Description |
---|---|---|
Tasks Tab |
| Allowed to access tasks tab |
Solution Queue |
| Allowed to access task list panel in Tasks |
Solution Review Queries |
| Allowed to access task list review queries panel in Tasks |
My Tickets |
| Allowed to access my tickets panel in Tasks |
All Tickets |
| Allowed to access all tickets panel in Tasks |
Authoring Tasks |
| Allowed to access the authoring tasks panel |
Query Builder
Query Builder Panel/Item | Direct Access Right | Description |
---|---|---|
Solution Queries |
| Allowed to access solution queries panel in Query Builder |
Query Results |
| Allowed to access query results panel in Query Builder |
Query Editor |
| Allowed to access solution query editor panel in Query Builder |
Tickets Tab
Tickets Tab Panel/Item | Direct Access Right | Description |
---|---|---|
Tickets Tab |
| Allowed to access tickets tab |
Ticket Search |
| Allowed to access ticket search panel in Tickets |
Search Results |
| Allowed to access ticket search results panel in Tickets |
Customer Information |
| Allowed to access ticket customer info panel in Tickets |
Ticket Summary |
| Allowed to access ticket summary panel in Tickets |
Ticket Activity |
| Allowed to access ticket history panel in Tickets |
Customers Tab
Customers Tab Panel/Item | Direct Access Right | Description |
---|---|---|
Customers Tab |
| Allowed to access customers tab |
Customer Search |
| Allowed to access customer search panel in Customer |
Customer Results |
| Allowed to access customer search results panel in Customer |
Customer Information |
| Allowed to access customer info panel in Customer |
Ticket History |
| Allowed to access customer ticket history panel in Customer |
Order History |
| Allowed to access customer order history panel in Customer |
Customer Account |
| Allowed to access customer account panel in Customer |
Create Customer |
| Allowed to create a customer account in Customer |
Customer Slots |
| Allowed to access customer slots information panel in Customer |
Utilities
Note: Contains Next Steps panel and Helpful panels.
Helpful Panel Name | Direct Access Right | Description |
---|---|---|
Utilities |
| Allowed to access helpful utility panels |
Helpful Panels
Helpful Panel Name | Direct Access Right | Description |
---|---|---|
Favorites |
| Allowed to access favorites panel in Helpful Panels |
Hot Solutions |
| Allowed to access hot solutions panel in Helpful Panels |
Management Tool Box |
| Allowed to access management toolbox panel in Helpful Panels |
Open By ID |
| Allowed to access open solution panel in Helpful Panels |
Recent Searches |
| Allowed to access recent search criteria panel in Helpful Panels |
Recent Tickets |
| Allowed to access recent tickets panel in Helpful Panels |
Recently Viewed |
| Allowed to access recent documents panel in Helpful Panels |
Recommended Reading |
| Allowed to access recommended reading panel in Helpful Panels |
Search Results |
| Allowed to access search results panel in Helpful Panels |
View Information |
| Allowed to access info panel in Helpful Panels |
Available Panels | Note: Available Panels does not require access rights. |
Global Ticket Panel
Note: The Global Ticket panel does not require rights if Ticketing rights have been granted.
Next Steps Panel
Note: The Next Steps panel does not require access rights.
Preferences
Item Name | Direct Access Right | Description |
---|---|---|
Preferences |
| Allowed to access general preferences panel in Preferences |
Error Panels
Error Panels | Direct Access Right | Description |
---|---|---|
<error panels> |
| Allowed to access any error panel |