Knowledge UI Direct Access Rights

Knowledge UI Direct Access Rights

The following tables contain ATG Knowledge UI elements (tabs and panels) and their associated Direct Access Rights.

ATG Service Center Client

Direct Access Right	Description
`workspaceLogin`	Allowed to login and use the ATG Service Center client

Research Tab

Research Tab Panel/Item	Direct Access Right	Description
Research Tab	`findTab`	Allowed to access research tab
Search	`ResearchSearchPanel`	Allowed to access search panel in Research/Find
Browse	`ResearchBrowsePanel`	Allowed to access browse topic panel in Research/Find
Results	`ResearchResultsPanel`	Allowed to access results panel in Research/Find
View Document	`ResearchFileDocumentPanel`	Allowed to access view file document panel in Research/Find
View Solutions	`ResearchSolutionDocumentPanel`	Allowed to access view solution document panel in Research/Find
Properties	`ResearchSolutionPropertiesPanel`	Allowed to access view solution properties panel in Research/Find
Solution Tasks	`ResearchSolutionTasksPanel`	Allowed to access view solution tasks panel in Research/Find
Associated Tickets	`ResearchSolutionTicketsPanel`	Allowed to access view solution cases panel in Research/Find
History	`ResearchSolutionHistoryPanel`	Allowed to access view solution history panel in Research/Find

Contribute Tab

Contribute Tab Panel/Item	Direct Access Right	Description
Contribute Tab	`ContributeTab`	Allowed to access contribute tab
Authoring	`ContributeAuthoringPanel`	Allowed to access author solution panel in Contribute
Properties	`ContributePropertiesPanel`	Allowed to access edit solution properties panel in Contribute
Task Assignment	`ContributeTaskAssignmentPanel`	Allowed to access assign solution task panel in Contribute
History	`ContributeHistoryPanel`	Allowed to access view solution history panel in Contribute

Contribute-Research Split Screen

Contribute-Research Split Screen Panel/Item	Direct Access Right	Description
Contribute-Research Split Screen	`researchColumn`	Allowed to access contribute-research split screen
Merge	`ContributeMergePanel`	Allowed to access merge solutions panel in Contribute
Quick Find	`ContributeQuickFindPanel`	Allowed to access quick find panel in Contribute/Research
View Results	`ContributeResultsPanel`	Allowed to access quick find solution results panel in Contribute/Research
View Document	`ContributeViewFileDocumentPanel`	Allowed to access research view file document panel in Contribute/Research
View Solution	`ContributeViewSolutionPanel`	Allowed to access research view solution document panel in Contribute/Research
Similar Content	`ContributeFindSimilarPanel`	Allowed to access find similar solutions panel in Contribute/Research
Possible Duplicates	`ContributeFindPossibleDupleate`	Allowed to access find possible duplicates

Respond Tab

Respond Tab Panel/Item	Direct Access Right	Description
Respond Tab	`respondTab`	Allowed to access respond tab
Browse Content	`RespondBrowseContentPanel`	Allowed to access content browser panel in Communicate
Linked Documents	`RespondLinkedSolutionsPanel`	Allowed to access linked solutions panel in Communicate
Compose Message	`RespondComposeMessagePanel`	Allowed to access send message panel in Communicate

Tasks Tab

Tasks Tab Panel/Item	Direct Access Right	Description
Tasks Tab	`tasksTab`	Allowed to access tasks tab
Solution Queue	`TasksAuthoringTasksPanel`	Allowed to access task list panel in Tasks
Solution Review Queries	`TasksReviewSolutionQueriesPanel`	Allowed to access task list review queries panel in Tasks
My Tickets	`TasksMyTicketsPanel`	Allowed to access my tickets panel in Tasks
All Tickets	`TasksAllTicketsPanel`	Allowed to access all tickets panel in Tasks
Authoring Tasks	`TasksAuthoringTasksPanel`	Allowed to access the authoring tasks panel

Query Builder

Query Builder Panel/Item	Direct Access Right	Description
Solution Queries	`QueryBuilderSolutionQueriesPanel`	Allowed to access solution queries panel in Query Builder
Query Results	`QueryBuilderResultsPanel`	Allowed to access query results panel in Query Builder
Query Editor	`QueryBuilderEditorPanel`	Allowed to access solution query editor panel in Query Builder

Tickets Tab

Tickets Tab Panel/Item	Direct Access Right	Description
Tickets Tab	`ticketsTab`	Allowed to access tickets tab
Ticket Search	`TicketsSearchPanel`	Allowed to access ticket search panel in Tickets
Search Results	`TicketsResultsPanel`	Allowed to access ticket search results panel in Tickets
Customer Information	`TicketsCustomerInformationPanel`	Allowed to access ticket customer info panel in Tickets
Ticket Summary	`TicketsSummaryPanel`	Allowed to access ticket summary panel in Tickets
Ticket Activity	`TicketActivityPanel`	Allowed to access ticket history panel in Tickets

Customers Tab

Customers Tab Panel/Item	Direct Access Right	Description
Customers Tab	`customersTab`	Allowed to access customers tab
Customer Search	`CustomerSearchPanel`	Allowed to access customer search panel in Customer
Customer Results	`CustomerResultsPanel`	Allowed to access customer search results panel in Customer
Customer Information	`CustomerInformationPanel`	Allowed to access customer info panel in Customer
Ticket History	`CustomerTicketHistoryPanel`	Allowed to access customer ticket history panel in Customer
Order History	`CustomerOrderHistoryPanel`	Allowed to access customer order history panel in Customer
Customer Account	`CustomerAccountPanel`	Allowed to access customer account panel in Customer
Create Customer	`CustomerCreatePanel`	Allowed to create a customer account in Customer
Customer Slots	`CustomerSlotsPanel`	Allowed to access customer slots information panel in Customer

Utilities

Note: Contains Next Steps panel and Helpful panels.

Helpful Panel Name	Direct Access Right	Description
Utilities	`sidebarColumn`	Allowed to access helpful utility panels

Helpful Panels

Helpful Panel Name	Direct Access Right	Description
Favorites	`HelpfulFavoritesPanel`	Allowed to access favorites panel in Helpful Panels
Hot Solutions	`HelpfulHotSolutionsPanel`	Allowed to access hot solutions panel in Helpful Panels
Management Tool Box	`HelpfulManagementToolboxPanel`	Allowed to access management toolbox panel in Helpful Panels
Open By ID	`HelpfulOpenByIDPanel`	Allowed to access open solution panel in Helpful Panels
Recent Searches	`HelpfulRecentSearchesPanel`	Allowed to access recent search criteria panel in Helpful Panels
Recent Tickets	`HelpfulRecentTicketsPanel`	Allowed to access recent tickets panel in Helpful Panels
Recently Viewed	`HelpfulRecentlyViewedPanel`	Allowed to access recent documents panel in Helpful Panels
Recommended Reading	`HelpfulRecommendedReadingPanel`	Allowed to access recommended reading panel in Helpful Panels
Search Results	`HelpfulSearchResultsPanel`	Allowed to access search results panel in Helpful Panels
View Information	`HelpfulViewInformationPanel`	Allowed to access info panel in Helpful Panels
Available Panels		Note: Available Panels does not require access rights.

Global Ticket Panel

Note: The Global Ticket panel does not require rights if Ticketing rights have been granted.

Next Steps Panel

Note: The Next Steps panel does not require access rights.

Preferences

Item Name	Direct Access Right	Description
Preferences	`GlobalPanel`	Allowed to access general preferences panel in Preferences

Error Panels

Error Panels	Direct Access Right	Description
<error panels>	`ErrorPanel`	Allowed to access any error panel

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