Before you can add a user segment to a project, the segment must already. For information on creating a user segment, refer to the ATG Business Control Center Administration and Development Guide.
Open the BCC.
Note: External user segments must be managed on the management server BCC. Internal user segments are managed on the agent-facing server.
Open the appropriate Service project.
Using the Service User Segment page, click the Use All Available radio button, or the Select Specific radio button for either ATG Knowledge or ATG Self-Service.
If you want to specify which segments to use, click the Select Specific for the appropriate segment. Click the Add Segment button to display a pop-up window with a list of the available segments.
Select the segments you wish to use for use and click Save. Your selections are displayed in the User Segments table.
To remove a segment, click the red X icon in its respective table row.
Click Save to save your changes.
Segments will not be available on the management server until they’ve been checked in. A segment is checked in once the Verify Production Deployment step of the workflow has been completed. Refer to the Using ATG Service Workflows for additional information on checking in and deployment.
