ATG Service Installation and Configuration Guide

Allowed to Add to Recommended Reading

Access

X

X

Allowed to Assign Tasks to Users

Access

X

X

X

X

Allowed to Create New Profile

Access

X

Allowed to Manage Claimed Tasks

Access

X

Allowed to Manage Public Queries

Access

X

X

Allowed to Manage Queries

Access

X

X

X

X

Allowed to Perform Advanced Search

Access

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Allowed to Release Task to Group

Access

X

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Allowed to Set Statement-Level security

Access

X

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Allowed to View Public Queries

Access

X

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X

X

Allowed to create solution

Access

X

X

X

X

Allowed to discard solution

Access

X

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X

Allowed to merge solution

Access

X

X

X

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Allowed to propose solution

Access

X

X

Allowed to open for edit a disabled solution

Status

X

Allowed to open for edit externally published solution

Status

X

X

X

X

Allowed to open for edit internally published solution

Status

X

X

X

X

Allowed to open for edit solution being reworked

Status

X

X

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X

Allowed to open for edit solution in Content Review

Status

X

X

X

X

Allowed to open for edit solution in Style Review

Status

X

X

X

X

Allowed to open for edit solution in draft

Status

X

X

X

X

Allowed to recommend solution for delete

Status

X

X

X

X

Allowed to recommend solution for disable

Status

X

X

X

X

Allowed to revert solution

Status

X

X

X

X

X

Allowed to suggest change to solution

Status

X

X

X

X

X

Perform Task on draft proposal of solution

Status

X

X

Perform Task on draft solution

Status

X

X

X

X

Perform Task on proposed solution

Status

X

X

X

Perform Task on solution being reworked

Status

X

X

X

X

Perform Task on solution in Content Review

Status

X

X

Perform Task on solution in Style Review

Status

X

X

Perform Task on solution recommended for deletion

Status

X

X

Perform Task on solution recommened for disable

Status

X

X

Perform Task on solution with suggested changes

Status

X

X

X

View disabled solution

Status

X

X

View draft proposal of solution

Status

X

View draft solution

Status

X

X

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View externally published solution

Status

X

X

X

X

X

View internally published solution

Status

X

X

X

X

X

View proposed solution

Status

X

X

X

X

View solution being reworked

Status

X

X

X

X

View solution in Content Review

Status

X

X

X

X

View solution in Style Review

Status

X

X

X

X

X

View solution task for In Disabled

Status

X

X

View solution task for In Draft

Status

X

X

X

X

View solution task for In Propose

Status

X

X

X

X

View solution task for In Rework

Status

X

X

X

X

View solution task for Externally Published

Status

X

X

X

X

X

View solution task for Internally Published

Status

X

X

X

X

X

View solution task for Proposal Draft

Status

X

View solution task in Content Review

Status

X

X

X

X

View solution task in Style Review

Status

X

X

X

X

X

AgentSlotsPanel

UI Access

X

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ContributeAuthoring
Panel

UI Access

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ContributeFind
DuplicatePanel

UI Access

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ContributeFindSimilar
Panel

UI Access

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ContributeHistoryPanel

UI Access

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ContributeMergePanel

UI Access

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ContributeProperties
Panel

UI Access

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ContributeQuickFind
Panel

UI Access

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ContributeResultsPanel

UI Access

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ContributeTask
AssignmentPanel

UI Access

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ContributeViewFile
DocumentPanel

UI Access

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ContributeViewSolutionPanel

UI Access

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CustomerAccountPanel

UI Access

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CustomerCreatePanel

UI Access

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CustomerInfoPanel

UI Access

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CustomerInformation
Panel

UI Access

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CustomerOrderHistory
Panel

UI Access

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CustomerResultsPanel

UI Access

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CustomerSearchPanel

UI Access

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CustomerSlotsPanel

UI Access

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CustomerTicketHistory
Panel

UI Access

X

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ErrorPanel

UI Access

X

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Generic Access to the ATG Reporting Center

UI Access

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GlobalPanel

UI Access

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HelpfulFavoritesPanel

UI Access

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HelpfulHotSolutions
Panel

UI Access

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HelpfulManagement
ToolboxPanel

UI Access

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HelpfulOpenByIDPanel

UI Access

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HelpfulRecentSearches
Panel

UI Access

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HelpfulRecentTickets
Panel

UI Access

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HelpfulRecentlyViewed
Panel

UI Access

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HelpfulRecommended
ReadingPanel

UI Access

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HelpfulSearchResults
Panel

UI Access

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OrderHistoryPanel

UI Access

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QueryBuilderEditor
Panel

UI Access

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QueryBuilderResults
Panel

UI Access

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QueryBuilderSolution
QueriesPanel

UI Access

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ResearchBrowsePanel

UI Access

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ResearchFileDocument
Panel

UI Access

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ResearchResultsPanel

UI Access

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ResearchSearchPanel

UI Access

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ResearchSolution
DocumentPanel

UI Access

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ResearchSolution
HistoryPanel

UI Access

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ResearchSolution
PropertiesPanel

UI Access

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ResearchSolutionTasks
Panel

UI Access

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ResearchSolution
TicketsPanel

UI Access

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RespondBrowseContent
Panel

UI Access

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RespondComposeMessage
Panel

UI Access

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RespondLinkedSolutionsPanel

UI Access

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TasksAllTicketsPanel

UI Access

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TasksAuthoringTasks
Panel

UI Access

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TasksMyTicketsPanel

UI Access

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TasksReviewSolution
QueriesPanel

UI Access

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TicketActivityPanel

UI Access

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TicketsCustomer
InformationPanel

UI Access

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TicketsResultsPanel

UI Access

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TicketsSearchPanel

UI Access

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TicketsSummaryPanel

UI Access

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contentColumn

UI Access

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contributeTab

UI Access

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customersTab

UI Access

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researchColumn

UI Access

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researchTab

UI Access

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respondTab

UI Access

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serviceAdminLogin

UI Access

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sidebarColumn

UI Access

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tasksTab

UI Access

X

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ticketsTab

UI Access

X

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workspaceLogin

UI Access

X

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X