ATG Service works in tandem with the following ATG products. These products must be installed and configured to work with ATG Service.:
ATG Content Administration – Service users CA for solution deployment, versioning and workflows. Also used for deployment of administrative changes including Self Service configurations, Knowledge configurations and solution Meta data. For additional information, refer to the ATG Content Administration Programming Guide
ATG Platform – Service uses the following ATG platform components. For additional information on these components, refer to the ATG Programming Guide:
DPS - external profile repository (customers)
DPS.InternalUsers - internal profile repository (support agent)
DSS – scenarios, slots and targeters for personalization panels.
BIZUI – Service Admin runs as a panel in the BCC
WEBUI – The agent workspace heavily leverages the DOJO library
AGENT – Uses the agent module for agent events used in Knowledge reporting
ATG Search – Service uses ATG Search for searching, browsing, hot solutions, top solutions and best bets lists. The SearchAdmin module must be running so solutions may be indexed.
