Each solution field has security settings independent of the solution’s overall security. The entities you select for these settings are internal or external user segments.
Global Field Definitions have security settings that apply across all solutions using those fields. You control this security in ATG Service Administration by setting the field security to the following:
Allowed to View Internal – Internal users are allowed to view the field, but not change it
Allowed to Modify Internal – Internal users are allowed to modify the field
Allowed to View Self Service – External users are allowed to view the field, but not change it
When authoring a solution, you can control for each statement who is allowed to view that statement. By default, statements are visible to all internal and external users provided that the user can view the solution:
Allowed to View Internal – Allows internal users to view the solution
Allowed to View External – Allows external users to view the solution
Granting User Segment Access to Field Security
Open the BCC. Select Service Admin > Service Admin Configuration >
Service
Project
> Service Center > Knowledge Settings > Solutions Classes > Global Field Definitions section of ATG Service Administration.Select the field by clicking on the edit button associated with the field.
Scroll to the Field Security section.
Field security can be set to Internal View, Internal Modify and External View. You can also identify if the field is not available to internal or external users.
To add all internal user segments, use the Available to View on Internal radio button. This will add the Everyone-Internal user segment.
To add specific internal user segments to the field security, click the Select Internal Groups radio button and click on the segment name(s). A checkmark will indicate that the segment(s) has been added. Click Save when you have completed your changes.
To add all external user segments, use the Available to View on Self Service radio button. This will add the Everyone-External user segment.
To add specific external user segments, click the Select External Groups radio button and select the segments to add. Click Save when you have completed your changes.
Once you have made the changes, you must deploy them by using the Task Action drop down menu. Select Ready for Approval to send the Service project for approval for deployment.