Troubleshooting With Diagnostic Tools

Oracle^® Server X5-4 Service Manual

Document Information

Using This Documentation

Oracle Server X5-4 Model Naming Convention

Getting the Latest Firmware and Software

Documentation and Feedback

About This Documentation

Contributors

Change History

Oracle Server X5-4 Service Manual Overview

Oracle Server X5-4 Overview

Server Overview

External Components and Features

Server Front Panel Features

Server Back Panel Features

Server Subsystems Overview

System Block Diagrams

Two-CPU Block Diagram

Four-CPU Block Diagram

Processor Subsystem

Two-CPU Configuration

Four-CPU Configuration

Memory Subsystem

Memory Slot Capacity

Memory Channels and Buffers

Memory Performance

Cooling Subsystem

Power Supply Cooling Area

Motherboard Cooling Area

Pressure Areas

Cooling Zones and Temperature Sensors

Cooling the Two-CPU Configuration

Over-Temperature Issues

Power Subsystem

Storage Subsystem

Six 2.5-inch Drive Bays

SATA DVD +/-RW Drive

Input/Output (I/O) Subsystem

Eleven PCIe Gen 3 Slots

Two Internal and Four External High-Speed USB Ports

Four Onboard 10GbE Ports

System Management Subsystem

Service Processor (SP) Oracle ILOM

Oracle System Assistant

Oracle Hardware Management Pack

Troubleshooting and Diagnostics

Troubleshooting Server Hardware Component Faults

Troubleshooting Hardware Faults Using Oracle ILOM

Troubleshooting Using the Front Panel Indicators

Server Boot Process and Normal Operating State Indicators

Locator Indicator On

Over Temperature Condition

Front Panel Lamp Test

Indicator Blink Rates

Single (Standby) Blink Rate

Slow Unison Blink Rate

Insertion Blink

Unison Steady On

Alternating (Invalid FRU) Blink Rate

Feedback Flash

Data Blink Rate

Sequential (Diagnostic) Blink Rate

Troubleshooting Using the Fault Remind Test Circuits

Troubleshooting System Cooling Issues

External Ambient Temperature Too High

Airflow Blockage

Internal Pressures Compromised

Hardware Component Failure

Troubleshooting Power Issues

AC Power Connection

Power Supplies (PSUs)

Top Cover

Troubleshooting With Diagnostic Tools

Diagnostic Tools

Diagnostic Tool Documentation

Attaching Devices to the Server

Attach Devices to the Server

Back Panel Connector Locations

Configuring Serial Management Port Ownership

Assign Serial Port Ownership Using the CLI

Assign Serial Port Ownership Using the Web Interface

Resetting the Host or Service Processor

Reset the Host or SP Using Oracle ILOM

Reset the Host or SP Using Back Panel Pinhole Switches

Reset the SP Root Account Password or Recover the Root Account

Getting Help

Contacting Support

Locating the System Serial Number

Servicing the Server

Component Serviceability, Locations, and Designations

Component Serviceability

Location of Replaceable Components

Replaceable Components

Components (Exploded View)

Component Designations

Fan Module Slot Designations

CPUs and Memory Riser Card Slots Designations

DIMM Slot Designations

Power Supply Designations

PCIe Slot Designations

DVD, Storage Drive, and USB Designations

Performing Electrostatic Discharge and Static Prevention Measures

Using an Anti-static Wrist Strap

Using an Anti-Static Mat

Tools and Equipment

Component Filler Panels

Locating a Failed Memory Riser Card, DIMM, or CPU

Fault Remind Circuits and Internal Fault Indicator Locations

System Fault Remind Button and Charge Status Indicator

Memory Riser Card and CPU Fault Indicators

CPU Fault Indicators

DIMM Fault Remind Circuit Components

Locate a Failed Memory Riser Card, DIMM, or CPU

Clear Hardware Fault Messages

Preparing to Service the Server

Prepare the Server for Hot Service

Prepare the Server for Cold Service

Release the CMA

(Optional) Remove the Server from the Rack

Powering Off the server

Power Off the Server Using the Server OS

Power Off, Graceful (Power Button)

Power Off, Immediate (Power Button)

Power Off, Remote (Oracle ILOM CLI)

Power Off, Remote (Oracle ILOM Web Interface)

Remove Power

Managing the Locator Indicator

Turn On the Locator Indicator Remotely (Oracle ILOM CLI)

Turn On the Locator Indicator Remotely (Oracle ILOM Web Interface)

Manage the Locator Indicator Locally

Remove the Server Cover

Servicing CRU Components

Servicing Storage Drives (CRU)

Storage Drives Hot-Plug Conditions

Storage Drive Failure and RAID

NVMe Storage Drive Virtual PCIe Slot Designation

Remove a Storage Drive Filler Panel (CRU)

Remove a Storage Drive (CRU)

Install a Storage Drive (CRU)

Install a Storage Drive Filler Panel (CRU)

Storage Drive Reference

OK to Remove Indicator

Service Action Required Indicator

OK/Activity Indicator

Removing and Replacing an NVMe Storage Drive Using Oracle Solaris

Prepare an NVMe Storage Drive for Removal

Remove an NVMe Storage Drive From the Server

Verify Removal of an NVMe Storage Drive

Install an NVMe Storage Drive in the Server

Power On an NVMe Storage Drive

Removing and Replacing an NVMe Storage Drive Using Oracle Linux

Prepare an NVMe Storage Drive for Removal

Remove an NVMe Storage Drive From the Server

Verify Removal of an NVMe Storage Drive

Install an NVMe Storage Drive In the Server

Power On an NVMe Storage Drive

Servicing Fan Modules (CRU)

Remove a Fan Module

Install a Fan Module

Fan Module Reference

Front and Back Panel Indicators for Fan Failure

Fan Module Indicator

Power OK Indicator

Service Action Required Indicator

Servicing Power Supplies (CRU)

Remove a Power Supply

Install a Power Supply

Power Supply Reference

Power Supply Indicators

Service Action Required Indicator

DC OK Indicator

AC OK Indicator

Servicing Memory Riser Cards and DIMMs (CRU)

Removing and Installing Memory Riser Cards and DIMMs

Replace a Faulty DIMM

Replace a Faulty Memory Riser Card

Remove a Memory Riser Card

Identify a Faulty DIMM

Remove a DIMM

Install a DIMM

Install a Memory Riser Card

Memory Riser Card and DIMM Reference

Memory Riser Card Components

Memory Riser Cards Physical Layout

Memory Riser Card Population Rules

Supported DIMMs and DIMM Population Rules

Troubleshooting a Multi-DIMM Failure State

How to Troubleshoot a Multi-DIMM Failure State

PCIe Slot Length and Capabilities

PCIe Card Slot Population Order

PCIe Cards With Boot Devices

Servicing the DVD Drive (CRU)

Remove the DVD Drive or DVD Drive Filler Panel

Install the DVD Drive or DVD Drive Filler Panel

Replace the System Battery (CRU)

Servicing FRU Components

Servicing Processors and Heatsinks (FRU)

Replace a Faulty CPU (FRU)

Remove a CPU Cover Plate (FRU)

Install a CPU Cover Plate

Remove a Heatsink and CPU (FRU)

Install a Heatsink and CPU (FRU)

Servicing the Factory Installed SAS 12 Gb/s Internal HBA and ESM

Replace the SAS 12 Gb/s Internal HBA (FRU)

Replace the SAS 12 Gb/s Internal HBA ESM Module (FRU)

Replace the SAS 12 Gb/s Internal HBA SAS Cables (FRU)

Replace the SAS 12 Gb/s Internal HBA ESM Cable (FRU)

Servicing the Factory Installed PCIe NVMe Switch Card

Replace the NVMe Switch Card (FRU)

Replace the NVMe Switch Card Cables (FRU)

Replace the Fan Board (FRU)

Replace the Power Supply Backplane Board (FRU)

Replace the Disk Drive Backplane (FRU)

Servicing the SP Card (FRU)

Remove the SP Card (FRU)

Install the SP Card (FRU)

Replace the Motherboard (FRU)

Returning the Server to Operation

Prepare the Server for Operation

(Optional) Install the Server Into the Rack

(Optional) Install Cable Management Arm

Verify Operation of Slide-Rails and CMA

Return the Server to the Normal Rack Position

Power On the Server

BIOS Setup Utility Menu Options

About the BIOS Setup Utility

BIOS Setup Utility Screens

Legacy Mode BIOS Setup Utility Screens

BIOS Menu Top-Level

Main Screen (Legacy)

Advanced Screen (Legacy)

IO Screen

Boot Screen (Legacy)

UEFI Mode BIOS Setup Utility Screens

Advanced Screen (UEFI)

Boot Screen (UEFI)

Access the BIOS Setup Utility

POST and Checkpoint Codes

AMI Checkpoint Ranges

Standard Checkpoints - SEC Phase

SEC Beep Codes

PEI Phase

PEI Error Codes

S3 Resume Progress Codes

S3 Resume Error Codes

Recovery Progress Codes

Recovery Error Codes

PEI Beep Codes

DXE Phase DXE Status Codes

DXE Error Codes

DXE Beep Codes

ACPI/ASL Checkpoints

OEM-Reserved Checkpoint Ranges

Post Codes From hostdiags

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This section describes the available diagnostic tools and documentation that you can use to troubleshoot server issues.

Diagnostic Tools
Diagnostic Tool Documentation