Netra Server X5-2 Service Manual

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Updated: October 2016
 
 

Diagnostic Process

This table describes the diagnostic process, using different diagnostic tools through a troubleshooting sequence.

Step
Situation or Task
YES?
Next Step
NO?
Next Step
1.
Access Oracle ILOM. See Access the SP (Oracle ILOM).
2.
Can you access Oracle ILOM?
Step 28
Step 3
3.
Are the communication parameters configured correctly?
See Access the SP (Oracle ILOM).
Step 5
Step 4
4.
Correct the communication parameters. Then go to Step 1.
5.
Is the cabling wired correctly?
See Network Management Troubleshooting Guidelines.
Step 7
Step 6
6.
Correct the cabling. Then go to Step 1.
7.
Is the supporting hardware functional?
Step 9
Step 8
8.
Fix the supporting hardware. Then go to Step 1.
9.
Check the server.
10.
Inspect the power supply LEDs. See Rear Panel LEDs and Power Supply LEDs, or Oracle ILOM Legacy Targets for LED States.
11.
Are any power supply LEDs lit?
Step 13
Step 12
12.
Check the power cords and supplied power. See Netra Server X5-2 Installation Guide, cabling and specifications. Then go to Step 1.
13.
Do the power supply LEDs indicate a fault?
Step 14
Step 17
14.
Remove and reinstall the faulty power supply. See Servicing Power Supplies.
15.
Does the power fault LED persist?
Step 16
Step 1
16.
Replace the faulty power supply with a new one. See Servicing Power Supplies. Then go to Step 1.
17.
Check the SP status LED. See Front Panel LEDs or Oracle ILOM Legacy Targets for LED States.
18.
Does the SP status LED indicate a fault?
Step 19
Step 21
19.
Reset the SP. Insert the end of a paper clip into the pinhole between the video port and the SER MGT port, and press the switch within. See Rear Panel Components (Service).
20.
Does the SP fault LED persist?
Step 40
Step 1
21.
Check the chassis status LEDs. See Front Panel LEDs or Oracle ILOM Legacy Targets for LED States.
22.
Do the chassis status LEDs indicate a fault?
Step 1
Step 23
23.
Check the drive status LEDs. See Front Panel LEDs and SAS Drive LEDs, or Oracle ILOM Legacy Targets for LED States.
24.
Do the drive LEDs indicate a fault?
Step 1
Step 25
25.
Check the network status LEDs. See Rear Panel LEDs.
26.
Do the network status LEDs indicate a fault?
Step 27
Step 1
27.
Inspect and replace cables as necessary. Then go to Step 1.
28.
Check the logs for information. See Display Oracle ILOM Log Entries.
29.
Do the log entries identify the problem?
Step 30
Step 34
30.
Is the problem identified as a hardware problem?
Step 32
Step 31
31.
The problem is software related. See Server Administration.
32.
Is sufficient information provided to justify a service operation?
Step 33
Step 34
33.
Perform the service operation on the identified component. See Resettable Targets and Identifying Components.
34.
Is the server fully powered up?
Step 36
Step 35
35.
Fully power up the server. See Power On the Server (Oracle ILOM). Then go to Step 36.
36.
Perform general diagnostics. See Determining Component Health.
37.
Do the general diagnostics identify any specific component as faulty?
Step 38
Step 31
38.
Perform tests on the specific component. See Displaying Faulty Components.
39.
Does the component pass functional tests?
Step 31
Step 33
40.
Replace the motherboard. See Servicing the Motherboard. Then go to Step 1.

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