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Oracle® ILOM Administrator's Guide for Configuration and Maintenance Firmware Release 4.0.x

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Updated: July 2020

Managing Automatic Service Requests

Note -  The Automatic Service Request properties in Oracle ILOM are not supported on all Oracle servers.

Oracle ILOM, as of firmware release 3.2.5, provides Automatic Service Request (ASR) configuration properties that enable Administrators to configure Oracle ILOM as an ASR Client. Upon configuring these properties, Oracle ILOM will automatically detect and forward fault event telemetry messages in real-time to Oracle Services. In addition, Oracle ILOM will forward a heartbeat message to Oracle Services every 24 hours to confirm that the managed server is powered-on and operational.

Administrators can choose to either: 1) connect the ASR Client in Oracle ILOM directly to Oracle Services by using the default ASR Manager Endpoint URL address provided; or 2) indirectly connect the ASR Client in Oracle ILOM to Oracle Services by setting the Endpoint URL address to an ASR Manager Relay.

For more information about configuring Oracle ILOM as an ASR Client, see the following sections: