Contents

1 What’s New in This Release

2 Overview of Siebel CRM Desktop for Microsoft Outlook

3 How Siebel CRM Desktop Works

4 How Siebel CRM Desktop Handles Siebel CRM Data

5 How Siebel CRM Desktop Synchronizes Data

6 Installing Siebel CRM

7 Administering Siebel CRM Desktop

8 Controlling Synchronization

9 Customizing Siebel CRM

10 Customizing Picklists

11 Customizing Multi-Value Groups

12 Customizing Authentication

13 Reference Information for Siebel CRM

14 How Siebel CRM Desktop Maps Fields Between Siebel CRM Data and Microsoft Outlook Data

15 XML Files Reference

16 Glossary