PeopleSoft Call Center Applications
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PeopleSoft Call Center Applications
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Getting Started with PeopleSoft CRM Call Center Applications
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Defining Call Center Business Units and Display Template Options
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Setting Up Call Center Prompt Tables
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Setting Up RMA Processing
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Setting Up Links and Related Actions
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Setting Up PeopleSoft Change Management
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Setting Up PeopleSoft Quality Management
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Defining EIP Options for Integration to PeopleSoft or Oracle E-Business HCM
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Defining Options for Integration to PeopleSoft Campus Solutions
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Setting Up Full Sync Integration with PeopleSoft HCM
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Managing Cases
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Creating Cases Automatically For HCM Updates
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Processing Cases
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Tracking Time Spent on Cases
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Managing Credit Card Payments
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Managing Material Returns
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Managing Assets
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Understanding Asset Lifecycle Management (ALM) for CRM HelpDesk
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Creating Work Orders from Cases
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Working with Services Operational Dashboards
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Using Change Management
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Managing Defects and Fixes
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Configuring Self-Service Applications
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Working with Self-Service Application Transactions
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Integrating a Case with Third-Party Systems
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PeopleSoft Call Center Interactive Reports
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Integrating Oracle's Enterprise Manager with PeopleSoft CRM HelpDesk
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Delivered Active Analytics Framework System Data for Call Center Applications
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PeopleSoft CRM Call Center Reports
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