Table of Contents
- Title and Copyright Information
- Preface
- 1 Get Started
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2
Manage Your Files and Folders
- Get to Know the Documents Page
- Work with Your Files and Folders
- Customize Your Profile and Preferences
- View Files
- Upload Files
- Download Files
- Extract Multiple Files From A Compressed File
- Search Content and Conversations
- Lock a File
- Edit a File
- Use Metadata
- Use Assets
- Share Files and Folders
- Use Conversations
- Use Workflows
- 3 Work with the Desktop App
- 4 Work with Microsoft Office
- 5 Work with Oracle Content Management for Slack
- 6 Work with Sauce Video
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7
Use the Mobile Apps
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Use the Android Mobile App
- Get to Know the Android Mobile App
- Sign In or Out
- Set a Passcode
- Access Multiple Oracle Content Accounts
- Manage Notifications
- Work with Files and Folders
- View Files or File and Folder Details
- Edit Files
- Upload Files and Media
- Download (Sync) Files
- Search Content and Conversations
- Use Assets
- Share Files and Folders
- Use Conversations
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Use the iPhone/iPad Mobile App
- Get to Know the iPhone/iPad Mobile App
- Sign In or Out
- Set a Passcode
- Access Multiple Oracle Cloud Accounts
- Manage Notifications
- Work with Files and Folders
- View Files or File Details
- Edit Files
- Upload Files or Media
- Download Files or Media
- Search Content and Conversations
- Use Assets
- Share Files and Folders
- Use Conversations
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Use the Android Mobile App
- 8 Share Files and Folders
- 9 Use Conversations
- 10 Use Groups
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11
Troubleshoot
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Troubleshoot Web Browser
- I can't sign in
- I can't move or copy a file
- I don’t see digital assets or content items
- I can't upload or download a file
- I can't find my downloaded files
- I can't create a folder
- I exceeded my storage quota but I didn't think I had that many files
- I need to edit a file but it’s locked by someone else
- I can't edit an Office 365 file online
- I’m having trouble loading the software
- I'm having trouble viewing a file or video
- There are multiple version numbers after a file name but I only uploaded one version
- I don't see the folders that I expected to see in my folder list
- URLs copied from a spreadsheet don’t paste correctly
- I don’t see the results I expected when searching
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Troubleshoot the Desktop App and Sync
- I can’t sign in to the desktop app
- I don’t see a folder to sync or I can’t find a synced file
- PDF files created in a synced folder disappear
- Links in my synced files aren't working
- I have sync problems or slow syncing
- I can't change an Oracle Content account folder location
- Icons in an Oracle Content account folder don't show sync status
- My files aren't compressed when I add them to a compressed folder
- I can’t check for updates
- Files and folders in my Oracle Content folder are wrong or out of date
- I can't work with a file on my desktop after I rename it
- I exited or quit the desktop app and don't know what's happened to sync
- I can’t restore a folder I deleted
- Troubleshoot Microsoft Office Add-On
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Troubleshoot Mobile
- I need to reset my passcode
- I can't view a file when I have Viewer rights in a shared folder
- I can't view a file that I downloaded
- I’m having trouble viewing a video
- I can't find my downloaded files on my device
- My file didn't sync in the Android app
- I got an error when transferring a file during sync in the Android app
- My edits don't appear in a file I synchronized on my Android device
- What do I do if my device is lost or stolen?
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Troubleshoot Sharing
- I shared a folder with someone, but they can't use it the way I expected
- Someone sent me a folder link, but I can't access the files there
- I stopped sharing a folder and now the subfolders aren't shared
- I have a link to a file or folder but it requires an access code
- I can't get a public link to send to someone in a folder that's shared with me
- Files are missing from one of my folders that I shared
- I can't create a public link to a folder I own
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Troubleshoot Web Browser