- Title and Copyright Information
- 1 Field Service: Questions and Answers
- How do I configure business rules?
- How do I set the initial ratio for activity duration?
- How do I enable the En Route Support feature?
- How do I define the activity search fields?
- How do I define the inventory search fields?
- How is activity duration calculated?
- How do I add a map layer?
- What is a Work Skill?
- How do I create a capacity category?
- How do I add a Resource Type for the Field Resource role?
- How do I create and format a string property?
- What are the supported MIME types?
- What is Activity Booking?
- How do I modify a glossary entry?
- How do I get notified when negative feedback is submitted?
- How do I create a custom filter?
- How do I add a condition to a custom filter?
- How do I add a custom form to a page?
- How do I add a login policy for LDAP, SAML, or OpenID Connect authentication method?
- How do I configure a Context Layout Structure?
- Can I open internal pages and plug-ins with direct URLs?
- How do I add an organization unit or a bucket to define the resource tree structure?
- How do I activate, deactivate, or delete a user?
- How do I unlock a user account?
- How do I configure activity and resource hints?
- How do I add My Route to the main menu or landing page?
- How do time zone settings work?
- Can I update activities and sync offline after Overnight end time?
- How do I add my preference for a specific resource?
- How do I use the History tab to review activity and route changes?
- How do I add a resource?
- What are the common inventory actions?
- How do I exchange the inventory installed for a customer?
- How do I deinstall inventory?
- How do I install inventory?
- How do I suspend an activity?
- How do I reschedule an activity?
- How do I update an activity location by repositioning the pin?
- How do I configure the Settings tab?
- How do I configure the subject and body of a message in the Patterns tab?
- What are the available activity message placeholders?
- What are the available launch conditions for escalation message?
- How does the Call Ahead launch condition work?
- What's the Set Property method?
- What are the blocking conditions available for activities?
- How do I add a plug-in to a page?
- How does routing work?
- How do I add a routing profile?
- How do I create a routing plan?
- How do I configure a sequential routing plan?
- What are routing profiles and plans?
- How do I delete a routing plan?
- How do I identify the activities in jeopardy?
- How do I assign a routing profile to a bucket?
- How do I configure the run schedule for a routing plan?
- How do I fine-tune a routing plan to achieve specific goals?
- What are the routing error messages?
- What information is displayed in the Autorouting block?
- How do I embed an external report in the Dashboard?
- How do I view the changes made to the Configuration pages?
- How do I view the quota matrix?
- What is Activity Booking?
- What are the rules to schedule Oracle Field Service updates?
- What data is copied and not copied when refreshed from another environment?
- What does the GPS data fields (gpstracks) data set contain?
- What are the responsibilities of an administrator?
- How do I adjust travel time for the next activity?
- How do I suspend an activity as a dispatcher?
- How do I configure time and list views in dispatch console?
- How do I configure the columns to display in List View?
- How do I rename an environment?
- How do I edit a Context Layout Structure?
- How do I modify the work zone key?
- How do I pick a date to schedule an Update?
- How do I configure real-time data integration With Oracle Autonomous Database?
- How do I see the messages for an activity?
- What types of message blocks are available?
- How do I activate, deactivate, or delete an activity type?
- How do I use the open method in the Plug-In API?
- What are the error codes displayed for inventory actions?
- Which inventory actions does the plug-in API support?
- What are the warning messages displayed while moving activities?
- How do I add an activity filter to a routing plan?
- How do I use the update method in the Plug-In API?
- How do I install the Debrief plug-in?
- How do I enable Service Logistics to Oracle Field Service synchronization?
- How do I regenerate the Daily Extract files?
- How do I complete a segmentable activity?
- What's Daily Extract?
- What are Suspended and Not Done activity statuses?
- How do I add the Find Nearby Inventory action to parts details page?
- Are there any prerequisites to use the Activity Booking feature?
- How do I filter activities by SLA?
- What details can I see on the Resource History page?
- What are the activity link types available to link activities?
- How do I view the Number of Active Users report?
- What settings are available for a user type on the General tab?
- Can I provide rating and feedback on the installed app to Oracle?
- How do I set up SSO authentication?
- How do I export a report?
- How do I enable or disable internet caching?
- How do I pin an activity to a specific time in a route?
- How do I assign a parts catalog to a user type?
- How do I add Parts Catalog to the Configuration page?
- How can I troubleshoot a parts catalog?
- How do I generate a report of the activities for a future date?
- What's the Debrief plug-in?
- What are the formats allowed to send messages to a plug-in?
- Does the plug-in apply limits to property values?
- How do I add on-call, non-working, or custom working time to a calendar?
- How do I view the forms and plug-ins?
- How do I add a hosted plug-in?
- How do I start an activity and track travel and on-site time?
- How do I change the status of an activity to En Route?
- How do I deactivate my route at the end of the day?
- How do I add an activity type?
- How do I set the Access Schedule for an activity?
- What information can I see on the My Route tile?
- How do I change the optimization goal for a routing plan?
- Are there any known constraints for optimization goals?
- How do I define the blocking conditions for a message scenario?
- What are calendars, work schedules, and shifts?
- How do I add a holiday?
- How do I add a shift to a resource's calendar?
- How do I add a Mass activity?
- How do I add a workflow step?
- How do I launch a custom form dynamically?
- How do I create a form property to store the form label?
- How do I add a form property to a workflow step?
- How do I view the quota history?
- How do I configure Pass-Through authentication?
- How do I add the ‘Select Resource’ button to a page?
- How does immediate activity assignment work?
- How do I implement Redwood styles in a custom plug-in?
- How do I add a shift?
- How do I create and use a PIN?
- What are user type settings?
- How do I create a user type?
- How do I view the statistical parameters?
- What's a custom property?
- How do I configure the Where Is My Technician theme?
- How do I add a banner to the Where is My Technician pages?
- What placeholders are available on the Localization tab?
- How do I use 'Communicated Window'?
- How do I hide activities and activity fields for specific user types?
- How do I view the hierarchy or map of application pages?
- How do I configure Collaboration chat properties?
- How do I configure Collaboration chat notifications?
- How do I locate nearby resources?
- How do I capture geolocations in iOS and Android apps?
- How do I add a shift to a work schedule?
- How do I configure my display preferences?
- Why do I see the 'Replace OFS Metadata' warning?
- How do I search for activities using ad hoc filter?
- Which activity fields are available while integrating with external applications?
- How do I add a delivery channel?
- How do I configure an mTLS connection?
- How do I create a Form?
- How do I configure the Form elements?
- How do I configure default values and validation rules?
- What are the examples of validation rules in Oracle Fusion Field Service?
- What are the miscellaneous blocking conditions available for message scenarios?
- How do I configure Oracle Fusion Service?
- How do I use the openLink procedure in the callProcedure method?
- How do I create a Daily Extract file?
- What data sets are available for extraction?
- How do I add a new user to the Cloud Account?
- How does moving activities work?
- How do I move an activity using the Assignment Assistant?
- How do I lock preassigned activities in bulk routing?
- How do I add a work zone to a resource?
- What are the conditions under which messages are removed?
- On what pages are default value and validation rules supported?
- How do I create labels to identify activities?
- What are the available launch conditions for Route and Activity actions?
- How do the launch conditions work?
- How do I change resource type of a Manager, a Dispatcher, or an Administrator?
- How do I add an activity bundling rule to optimize the workload?
- How do I format date and time in a Message Scenario?
- How do I create a property in Oracle Field Service that accepts both file attachments and URLs?
- How do I enable quota management at the bucket level?
- What details are displayed on the Map view?
- How do I display activity markers on the map?
- How do I configure the Equipment List page?
- How do I create a Where is My Technician theme?
- How do I reset password for an admin user?
- How do I create a new admin user?
- How do I change the user type of a resource in Oracle Field Service?
- How do I optimize travel key configuration?
- How do I avoid data mismatch when working with Oracle Autonomous Data Warehouse?
- How do I use the Language Expressions in default values and validation rules?
- How is my idle time calculated?
- How do I optimize route for a fleet with limited range?
- How do I view, download, or remove images?
- How do I use collaboration as a delivery channel?
- How do I install the asset details plug-in?
- How do I refresh an environment with the data from another environment?
- How do I calculate quota for other activities?
- What is the default color scheme configured for activity statuses when creating a new activity type?
- How do I export activities from dispatch console?
- How do I enable or disable activation of the route for a user type?
- How do I turn on smart location?
- How do I receive collaboration notifications in iOS device?
- What are the key components of collaboration notification message?
- What are the types of collaboration notifications?
- How do I receive collaboration notifications in Android devices?
- How do I receive notifications when Field Service application is running in the background?
- How do I enforce input restrictions for external IDs, allowing only numeric values for field resources and letters/alphanumeric characters for buckets/groups?
- How do I upgrade the installed Android and iOS apps?
- How do I adjust planned travel time for resources who either use public transport or walk between activities?
- How do I configure and view the calendar without granting access to other settings?
- How do I unschedule activities that are scheduled and in pending status?
- How do I determine the Oracle data center where my environment is hosted?
- Why is the Cancel button not showing on List view when multiple resources are selected?
- How do I end an activity spcecifying earlier time?
- How do I view and change available quota?
- How do I add time to an activity?
- How do I configure standard action screen for inventory actions?
- How do I start a video call to collaborate with other mobile workers?
- What is a Parts Catalog in Oracle Field Service?
- How to call the barcode scanner from a custom plugin?
- When is callProcedureResult Method used?
- What are the available property message placeholders?
- How do I install the Oracle Field Service app on an Android device?
- How do I install the Oracle Field Service app on an iOS device?
- How do I configure Quota options?
- What is a Favorite group of resources?
- How do I receive notifications on the locked screen of an iPad?
- What type of notifications can I receive in the Collaboration Window?
- How do I use Collaboration as a Delivery Channel?
- How do I configure the reasons to move activities manually?
- How do I add a Resource Type for Contingent Worker?
- How do I prioritize an activity using Activity Priority setting in Routing?
- What is street level routing (SLR)?
- Can I include HTML templates in message configuration body?
- How do I assign a warehouse to an activity?
- How do I modify an existing application to update the configuration settings to a new fusion environment?
- How do I create an enumeration property?
- How do I enable Activity Selection by Location?
- How do I configure the Available Reports for a User Type?
- How do I view the Capacity by Category Report?
- How do I navigate the Dashboard in Oracle Field Services?
- How do I provide access to a Main Menu item to a specific User Type?
- How do I cancel a segmentable activity?
- How do I manage working time plans on available capacity page?
- Why can’t I change the activity status on the same-site activity prompt?
- Why do I see the Manage menu option although it is not configured?
- How can I locate the Oracle Fusion Field Service Tenant ID?
- How do I add inventory types for the plug-in?
- Is it possible to restrict a time slot for a specific user type?
- How do I use placeholders in the URL?
- What types of plug-ins are available for Oracle Field Service?
- What are the rules based on which resource locations are decided?
- How is travel time estimated?
- How do I delete properties field and data field in Oracle Field Service?
- How do I restrict the visibility of activities for a particular user profile?
- How do I configure travel time parameters for travel time prediction?
- How do I add a barcode, QR code, or NFC scanner field to a custom form?
- How do I identify overnight activities in dispatch console list view?
- Can Oracle Field Service be accessed in offline mode?
- How does routing consider work skills and work skill conditions?
- What documentation is available for Oracle Work and Asset Cloud Service Integration with Oracle Field Service?
- How do I add a launch condition for a Message Scenario?
- How do reminder and change launch conditions work?
- What are the default values and validation rules for string and integer properties?
- How do I create an activity that requires multiple resources?
- How do I manage inventory, tools, and vehicles?
- Why are the fields for document upload in Oracle Field Service not showing up in the data mapping section of Oracle Integration Cloud?
- Is the destination environment accessible when refreshing Oracle Field Service environment with the data from another environment?
- How do I add multiple conditions for a work skill?
- How do I specify links between activities in Oracle Field Service?
- How do I manually select an enroute activity after completion?
- How do I work with multiple images in Oracle Field Service installed applications?
- How do I configure the display page?
- How do I assign activities to temporary resources?
- How do I end a collaboration chat?
- How do I create a plugin that work on Follow Up Work Order in Oracle Maintenance Cloud?
- What is the appropriate date format for appending to the daily extract to ensure consistency with the activity delivery window extract?
- What is teamwork in Oracle Field Service?
- How do I cancel an activity?
- How can I turn off push notifications for changes to the Technician Route?
- How can I notify the dispatcher via email when a technician checks a form field?
- How do I use the mass populate feature across quota and booking status pages?
- How do I manage mass populate operations based on capacity area configurations?
- How do I manage non-scheduled activities in the dispatch console?
- How do I capture multiple images for an activity?
- How do I upload multiple images for an activity?
- How do I enable forecasting in Oracle Fusion Field Service?
- How do I view Activity history for standard actions?
- How do I close bookings automatically?
- How are activities suggested when mobile workers are idle?
- How do I add an activity suggested by the application to my route?
- How do I add a dispatcher, manager, or an administrator user?
- How do I add a field resource?
- How do I optimize routes using continuous improvement?
- How do I add an External plug-in in Oracle Fusion Field Service?
- How to view an Oracle Integration Application Details?
- How do I control resource overtime through a routing plan?
- How do I create operations as multi-segment activities in Oracle Fusion Field Service?
- How do I export and import Daily Extract Configurations?
- How do I redirect a plugin to another plugin?
- How do I navigate between plugins?
- Why Standard Plugin option is not visible in the Add Plugin page?
- How do I add parts to activity in Oracle Field Service?
- How do I activate the Parts Ordering Plug-In?
- How do I add the Activity Type Required for the Parts Ordered Plug-In?
- How do I order a part for an activity?
- How do I receive a part for an activity?
- How do I configure Oracle Fusion Field Service to capture multiple attachments?
- How do I create an Attachment Property to use with Fusion Attachments?
- How do I add the Attachment Form Element to Required Pages and Forms?
- How do I create an Attachment Property to use with Oracle Cloud Object Storage?
- How do I configure an application for Oracle Cloud Infrastructure Object Storage?
- How do I create a Rest API application using OAuth User Assertion?
- How do I implement 24*7 work shift in Oracle Fusion Field Service?
- How do I add a Work Schedule?
- How do I configure pre-built data visualization reports for Oracle Analytics?
- How do I create a Logical Hierarchy in Oracle Fusion Field Service using OFS-Maintenance Accelerator?
- How do I add work skills and work skill groups to a capacity category?
- How do I define capacity categories for a resource?
- How do I add icons to visually identify resources?
- How do I update a custom property on activity entity from Oracle Fusion Field Service plugin?
- How do I configure group actions for resources?
- Why does the list of Resource Types change when I edit a resource?
- Can Oracle Fusion Field Service users assign new asset numbers when splitting an asset?
- How can I use the Oracle Fusion Field Service development sandbox?
- How can I configure/view a report that lists all the user and security changes?
- How can I create a collaboration group?
- How do I assign users to an existing collaboration group?
- What are the different activity statuses in Oracle Fusion Field Service, and how does an activity move between them?
- How do I scan NFC tags?
- How do I call SOAP APIs from Oracle Fusion Field Service Hosted Plugins?
- What is the recommended approach in Oracle Field Service to execute Set Property message steps against the original activity specifically when a started activity is subsequently suspended?
- What are the steps to block push notifications for future scheduled periods?
- How can I modify the icons and text of a plug-in tile?
- How do I assign resources to a team and support shared vehicle inventory?
- How do I troubleshoot visit bundling errors?
- How do I customize the built-in debrief plugin in Oracle Fusion Field Service?
- How do I configure the Oracle Fusion Field Service Maintenance Accelerator to enable debrief data synchronization with Maintenance Cloud?
- How can I resolve the issue where the activity moved message displays the date as 3000-01-01?
- How do I synchronize Oracle Fusion Field Service holidays with mobile worker schedules?
- How can I integrate Oracle Fusion Field Service with an Oracle application?
- How can I enforce mobile workers to complete Debrief?
- How do I use segmentable activities for multi-day tasks?
- How do I configure baseline settings for Routing?
- How can I ensure readiness for the transition of Oracle Integration and Oracle Fusion Field Service authentication from BASIC to OAuth 2.0?
- Why can't I access the Oracle Fusion Field Service Console?
- How do I remove specific Resource Type options from the Resource Type list?
- How do I configure forms to generate PDFs?
- How do I hide a plugin for a specific user?
- How can I confirm inventory items are added after completion?
- How do I configure Oracle Fusion Field Service for using multi-attachment property with OCI?