• Title and Copyright Information
• Preface
• 1 Manage Content
  • Manage Knowledge Base Content
  • Article Publishing Status
  • Article Versions
  • Workflows
    • Build a Workflow
      • Add a Workflow
      • Add Workflow Steps
      • Define Rejection Steps
      • Define Conditional Workflow Steps
  • Configure Default Subscription Notification Frequency
  • Manage User Subscription Frequency
  • Notifications
  • Edit Email Notification Templates
  • Add Additional Upload File Types
  • Choosing an Article Link Format
  • Include External Assets in Articles
  • Access to Assets Included in Articles
  • Set the Access Time Limit for Assets Included in Articles
  • Enable and Configure Autosave
  • Create a Custom Article Template
  • Browser-based Spellcheck
  • Use Global Find and Replace
  • Available Batch Jobs
  • Modify Articles with Bulk Update
    • Use Bulk Update
    • View Bulk Update Status Reports
• 2 Manage Content Types
  • Content Types
    • Migrate an Existing Knowledge Base
    • Add a Content Type
      • Add Content Type General Properties
      • Select Search Indexing Options
      • Select Display Options
      • Select Translation Options
      • Selecting Workflows
      • Select Feedback Options
      • Select Category Options
      • Select Product Options
      • Select User Group Options
      • Select Security Role Privileges
      • Save Content Type Properties
    • Add URL and Attachment Answer Content Types
      • Define the URL Answer Content Type
      • Define the Attachment Answer Content Type
    • Modify a Content Type
  • Specify a Content Type Schema
    • Content Type Schema Nodes and Attributes
    • Create Content Type Schema
    • Add Content Type Schema Nodes
    • Add Content Type Schema Attributes
    • Content Type Attributes
      • Schema Attribute Options
      • Specify User Group Restrictions for a Content Type Schema Attribute
  • Specify Content Metadata
  • Secure Attached Documents
  • Tokens
    • Add Tokens
    • Use Tokens
    • Manage Tokens
  • Data Lists
    • Add Static Data Lists and Items
      • Add a Static Data List
    • Add Dynamic Content Type Data Lists
      • Add Data List Items
• 3 Manage Products and Categories
  • Category and Product Visibility for Knowledge Advanced Authors
  • Categories
    • Define Category Hierarchies
    • Add Categories
    • Manage Categories
  • Define Products
  • Create and Manage Views
    • Add a View
    • Manage Views
  • Interfaces
    • Manage Repository Interfaces
• 4 Configure Content Collections
  • Content Collections Overview
  • Create External Collections
  • Use the Collections Form
  • Use the Collections Wizard
  • Manage External Collections
  • Define External Collections
  • Languages and Locales for External Collections
    • Assign Languages and Locales to External Collections
  • How Document Titles Appear in Search Results
    • How Search Discovers a Title of a PDF
    • Edit Generated Document Titles
  • Configure Access to External Collections
    • Restrict Collection Visibility to Specified User Groups
    • Specify Authentication for Content Acquisition
      • Specify the Authentication Method
      • Specify Additional Authentication Data
        • Specify Form Data
        • Specify Proxy Server Information
        • Specify Cookie Data
  • Specify Content Acquisition for an External Collection
  • Use XML Sitemaps for Content Acquisition
  • Complete an External Collection
    • Enable a Collection
    • Specify the Size Limit for a Collection
  • Edit an External Collection
  • Delete or Disable a Collection
  • View Collection Information
    • Review Collection Processing Information
  • How the Search Application Schedules Content Processing
  • Validate External Collections
• 5 Tune Intelligent Search
  • Tune Questions with Manage Search Query
    • Access MSQ
    • Choose the Working Locale
  • Work with Tuning Requests
    • Filter the Tuning Request List
    • Edit a Tuning Note
    • Add a Tuning Request
    • Close Tuning Requests
    • Delete a Tuning Request
  • Intelligent Search Dictionary
    • Objects and Relationships in the Dictionary
    • Concepts and Synonyms
    • Concept Scores
    • Products
  • Tune Questions
    • How Intelligent Search Interprets a Question
      • Actions To Take Menu
    • Select or Enter a Question to Tune
    • Tune Words
    • Create a Concept
    • Add to Existing Concepts
    • Edit a Concept
    • Delete a Concept
    • Enable a Disabled Concept
    • Correct Spelling
    • Edit a Product
    • Review the Tuning Results
  • Analyze Tuning Impact on Similar Questions
• 6 Build Intents
  • Intents Overview
  • Model Questions
  • Linked Articles
  • Create an Intent
  • Edit an Intent
  • Add Model Questions
  • Link Articles to an Intent
• 7 Manage Users
  • Users and Roles
  • Knowledge Advanced Sysadmin Role
  • Synchronize User Accounts
  • Add Console User Roles
    • Specify Security Role Profile Name
    • Select Search Optimization and Administration Activities
    • Select Repository Management Activities
      • Specify Content Category Management Privileges
      • Specify Content Type Management Privileges
      • Specify Data List Management Privileges
      • Specify Interface Management Privileges
      • Specify Task Management Privileges
      • Specify Token Management Privileges
      • Specify Workflow Management Privileges
      • Specify View Management Privileges
    • Select User and Security Management Activities
    • Select Content Management Activities
      • Content Type Privileges
    • Select Workflow Approval Steps
    • Select Collaboration and E-Marketing Activities
      • Form Privileges
  • List and View User Profiles
    • Find User Profiles
    • Modify User Status
  • User Profiles
    • Console User Profiles
    • Web User Profiles
    • Add MSQ Users
  • User Groups
    • Add a User Group
    • Manage User Groups
  • User Reputation Levels
    • Edit the User Reputation Model
• 8 Analyze Knowledge Advanced
  • Knowledge Advanced Analytics
    • Access Analytics Reports
    • Select Reports Filters
      • Analytics Report Filters
  • Analytics Dashboards Overview
  • Analytics Dashboards and Reports
    • Content Analysis Dashboard
    • Search Analysis Dashboard
      • Advanced Search Summary Component
    • View Analytics Reports
    • Advanced Searches Summary
    • Agent Activities
      • Search Answers Clicked Drilldown
      • Browse Answers Clicked Drilldown
      • Questions Asked Drilldown
      • Articles Authored
    • Answers by Category
    • Answers by Product
    • Answer Viewed by Category
    • Answers Viewed by Product
    • Article Aging
    • Articles Created and Updated
    • Author Statistics
    • Article Incident Link
    • Article Quality Index
    • Daily Question Sessions
    • Feedback
    • Intent Frequency
    • Articles at a Workflow Step
    • Clicked Documents
    • Click-Through Rate of External Documents
    • Customer Activities Report
      • Browse Answers Clicked Report
      • Search Answers Clicked Drilldown Report
      • Questions Details Report
    • Keyword Searches - Search String
    • Keyword Searches
    • Knowledge Consumption by Usergroup
    • Least Useful Articles
    • Most Useful Articles
    • Popular Answers
    • Questions with Low Score Answers
    • Recent Questions
    • Recommendations
    • Successful Intents
    • Successful Questions for Search Recommendation
    • Submitting a Question for Tuning
    • Tasks
    • Useful Articles for Search Recommendation
    • Words without Concepts
  • Set the Daily Event Transaction Purge Interval
  • View Analytics Data Tables
• 9